The mission of the Customer Experience team is to capture customer intelligence which enables data driven business decisions and continuous improvement. The Customer Experience team interacts with representatives from all of Lexmark’s paths to market: Channel, Traditional Enterprise, MPS, and OEM. Stakeholders are global and include Sales, Services, HR, Supply Chain, IT, R&D, and Marketing. You will need to understand the interactions that are most important to our customers/partners, determine the best method to collect feedback to measure the quality of those interactions, design and implement feedback mechanisms, and communicate insights to inform the business and drive improvement actions. The ability to bring visibility to customer needs and pain points is important.
You may send your application to email@example.com.