Business Area: Connected Technology

Job Purpose/Mission/Summary

The IT Business Analyst is accountable for the delivery (quality and deadline) of analytics. This includes driving business and technical discussions to define/design/deliver analytics, stakeholder and business analyst communication, capability to work with global teams (Cebu, Kolkata, Geneva, Lexington).

It does require an advanced understanding of business processes and a great knowledge of technical architecture.  This position is focused on Service Analytics, which includes managed assets, service call metrics and predictive analytics.


  • Management of end-to-end analytics projects.
  • Follows process and project methodology, ensuring proper implementation and adoption.
  • Advocates continuous improvement including identification of opportunities, adoption of best practices and standards.
  • Assist the business leaders for change management, training, and communication to the user community in order to effectively use tools and systems.
  • Assist with partnering with business leaders to build Analytics adoption that align to business strategies and goals.
  • Coordination with offshore teams.

Knowledge, Skills & Abilities:

  • Ability to organize, prioritize work, meet deadlines, and work independently.
  • Ability to handle multiple projects and activities in a timely, organized manner.
  • Requires technical and management skills appropriate to the position.
  • Requires strong oral and written communication skills.
  • Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment.
  • Ability to facilitate meetings and action plans.
  • Must be a strong team player.


  • 5-15 years related work experience
  • At least 2 years’ experience with:
    • PowerBI
    • SQL / SQL DB
    • Data Warehouse / Data modelling
    • Microsoft Dynamics
  • Experience in Customer Services and/or Field Services area would be a plus.
  • Ability to organize information, manage tasks and projects to support business needs.
  • Demonstrated ability to interface effectively with intermediate levels of management.
  • Ability to flexibly accept dynamically changing priorities.


  • Bachelor’s degree or equivalent required

You may send your application to