Business Area: Onboarding to Resolution - Order Management

Job Purpose/Mission/Summary

The WW DPC Process Analyst is responsible to create and improve the global Deployment Project Coordination  and Implementation Processes & Systems. The analyst will work with our global teams to gather requirements, improvement ideas and define and test approaches to advance the process and supporting systems– improving cycle time, efficiency and accuracy of process.   

The role is focused on defining, developing, documenting, testing and evaluating operational processes, identifying gaps and implementing corrective actions to continually optimize the processes. The process analyst will be required to document processes, procedures, process flows and system needs and ensure the processes are optimized and deliver against expected results. The analyst will develop and create training materials, training plans and deliver training, as well as support change management plans when needed.  In order to ensure excellence in execution of our global processes, the analyst will define and develop key metrics/success criteria and actively monitor and measure the effectiveness and efficiency of the processes, ensuring alignment to Lexmark’s philosophy and corporate guidelines. The global process analyst will lead projects, and support geography and central operations teams as a Subject Matter Expert. 

Key Roles and Responsibilities:

  • Analyzes and gather customer data, information, and needs
  • Writes business documentation which include process maps, desk procedures and training manuals
  • Develops performance metrics for the measurement of key processes, identifies, develops and implements improvement strategies that continuously improve performance against key metrics
  • Benchmarks Lexmark performance against competitive providers to ensure Lexmark’s position as a best-in-class provider
  • Interviews and gather inputs from key stakeholders and customers including management, functional owners and geography participants to clearly identify and define process changes and process gaps; continually streamlines and optimizes the process to ensure it is supporting the market / customer need
  • Determines areas of non-conformance to standard and create actions plans to implement corrective measures
  • Develops and delivers training of operational processes to users of varying experience around the world
  • Leads projects to support the strategy and/or to improve the process in general. Could lead and manage multiple projects simultaneously
  • Assures compliance with Lexmark and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes

The ideal candidate will possess the following skills:

  • Experience leading Projects; creating and executing project plan
  • Experience working face-to-face with customers and facilitating meetings
  • Must speak, read and understand English language fluently
  • Strong Visio and MS Office experience. Must have strong Excel, Word, PowerPoint, and Project skills – use and understanding of macros preferred

Education, Experience, and Certifications Basic Requirements:

  • Bachelor's degree with 5-10 years of experience
  • Project Management Professional Certification
  • Formal Project Management Training
  • Formal Training including, but not limited to; Lean Process Design, Value Stream Mapping, Total Quality Management

You may send your application to recruitment@lexmark.com.