IT EBA BUSINESS SYSTEM ANALYST (MPS/CRM)

Business Area: Connected Technology

Job Purpose/Mission/Summary

Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements. Assignments typically include problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements. Drive system and application enhancements for business improvements. 

Key Roles and Responsibilities:

  • Understand business requirements.
  • Obtain understanding of business functionalities to support business requirements and continuous improvement initiatives.
  • Propose and review solution design with business for sign-off.
  • Perform knowledge transfer to IT AMS.
  • Provide training to business key users or super users.
  • Create functional specifications.
  • Maintain configuration/solution documentation.
  • Development and execution of test plans for unit, functional and regression testing.
  • Level 3 production support of critical incidents, when required.

Competencies, Skills, Knowledge & Abilities:

  • Work Experience in SAP CRM (Customer Relationship Management) module is advantage.
  • SAP S/4 background/experience is a plus.
  • Knowledgeable in SAP ECC Master Data (Customer & Material).
  • Appropriate level of Supply Chain, Finance, MPS and RAR.
  • Ability to communicate technical information to non-technical audience.
  • Good analytical (root cause analysis) and problem solving skills.
  • Business Analysis skills.
  • Personal Credibility.
  • Ability to lead and coordinate IT initiative or project.
  • Ability to work in a cross-functional team with diverse background.
  • Ability to effectively multi-task and prioritize items in order to complete tasks efficiently and within expected timelines.
  • Effective training and work session facilitation capabilities.
  • Effective English language skills, verbal and written communication.
  • Uses appropriate confidentiality and able to disseminate information appropriately.

Education and Experience:

  • Education: Bachelor’s Degree
  • Experience: Supply Chain, Finance or Pricing within or outside Lexmark

You may send your application to recruitment@lexmark.com.