Business Area: Lead to Contract

Job Summary:

This role receives a high volume of phone and email correspondences and requires quick turnaround time to address and resolve the requests from the sales team.  The specific tasks include, but are not limited to Pricing requests (lead to opportunity creation).

Proactive Responsibilities:

  • Track and update account managers of their performance against monthly/quarterly programs
  • Engage with appropriate teams and use relevant tools necessary to support customers
  • Communicate with sales teams on areas of concerns from a partner or end-user
  • Track and report inventory levels, orders, consumption to account managers
  • Other general reseller’s specific tasks
  • Understand Lexmark order, pricing and supply chain processes so as to provide insight and information to customers when needed

Administrative Roles and Responsibilities:

  • Manage the assigned mailbox/es
  • Provide product recommendations based on customer requirements
  • Create, edit, monitor approval and communicate special bids (Traditional, MPS, Quickbid, Demo, Bid Desk) to relevant parties
  • Establish oneself as a valued resource that Lexmark partners can contact to receive information on Lexmark products, programs, pricing and value proposition
  • Create and edit flyers, presentations and other marketing materials of Territory Sales Managers (TSMs) for their meetings, trainings and other face to face activities
  • Compile product blurb for the partner’s site/portal
  • Entitle MPS Elite devices
  • Manage and monitor cases in Dynamics from creation to closure
  • Facilitate the resolution of technical support issues
  • Process rebates claims (MDF, Special Bid, SLED)
  • Respond forecasting inquiries of account managers

Education, Experience & Certifications Basic Requirements:

  • Education: College Graduate
  • Experience: 2 years BPO work-related experience
  • A successful candidate should have a relevant background in customer service, fluency in verbal and written Spanish and English language with reporting and analysis experience.

You may send your application to