Business Area: Data to Value

Job Summary:

Responsible for providing Global Business Services (GBS) the first level applications support on data maintenance, issue resolution, application to application data integration management, and other related activities to support system releases and updates. 

Key Roles and Responsibilities:

  • System Control and Monitoring to ensure uninterrupted business operations:
    • Controls SAP application structures and key data elements.
    • Monitors A360 Bots & liaises between Connected Technology & Business for fixes.
    • Defines, schedules and monitors batch jobs and system integrity reports.
    • Works with the appropriate business users and IT technical resources to support and ensure efficient and effective batch job processing.
  • Application Issue Fixes
    • Maintains/Changes application’s data table.
    • Handle ServiceNow Incident and/or Request tickets (RITM) raised by business users.
    • Collaborate with Process Analyst &/or Operations to improve transactions flow & process efficiency.
    • Applications integration monitoring & error resolution (e.g., SAP idocs, 3PL integration).
    • Helps identify and/or resolve integration issues.
    • Works with appropriate business users and IT technical resources to ensure efficient and effective resolution of errors.
  • Repository of expert knowledge in GBS business applications/process.
    • Maintains and updates business applications/process and training documentations as KB Articles in Service Now.
  • Provide support to application/ERP projects:
    • Testing / UAT (User Acceptance Test) may require direct user/s assistance.
    • Business Sign-off.
    • Cut-over data migration, validation, & sign-off.
    • Inputs related to business application &/or process.
    • Handle process and/or data related issues post go-live.
    • Point person (of business user or IT-EBA) for application implementation, enhancement, or change.
  • Super user Support
    • Provides training to ERP first-level support (super-users).
    • Provides business applications support to key users and business process owners.
    • Receives, investigates, and resolves escalations from super-users.
  • Business Rollouts
    • Testing
    • Super-user Training
    • User training
  • Others
    • Leads in business process or application improvements.
    • Provides weekly report to BAS manager for updates on the business process supported.
    • Works closely with the BAS manager to resolve business application issues, and/or improve applications.
    • Assist BAS manager to drive the team to deliver tasks within SLA or committed date.
    • Provide guidance and/or training to level-1 business applications analyst.
    • Handles project management role.

Competencies, Skills, Knowledge and Abilities:

    • Knowledge in SAP modules (e.g., ECC, CRM, CC, CI, FICA, FSCM, VISTEX, etc)
    • Knowledge in Robotics Process Automation/A360
    • Knowledge and proficiency in key tools/applications (e.g., Quality Center, and Service Now) required to support ERP projects.
    • Appropriate level of supply chain/finance/services knowledge to effectively understand and support business processes.
    • Able to communicate technical information to non-technical audiences.
    • Good analytical (root cause analysis) and problem-solving skills.
    • Able to work in a cross-functional team with diverse background.
    • Ability to effectively multi-task and prioritize items in order to complete tasks efficiently and within expected timelines.
    • Project Management skills
    • Effective training and work session facilitation capabilities.
    • Effective English language skills, verbal, and written communications.

Education, Experience and Certifications Basic Requirements:

  • Bachelor of Science Degree
  • Finance / Supply Chain / Services operations, within or outside of Lexmark

You may send your application to