CDM AP KEY USER
Business Area: Lead to Contract
Job Purpose/Mission/Summary:
The CDM AP Key User, as part of the Data to Value organization in Lexmark, focuses on performance reports and analysis needs of the sell out and inventory data for Asia Pacific.
The CDM Key User is responsible for the following major activities:
Create and provide reports to support updates of channel data reports for AP sell out and inventory data users.
Analyzes reports, develops, and suggests improvements to the team and submits or presents the collected information to relevant users in a way that is easy to understand. Make oral presentations or provide summarized reports highlighting key facts, and figures.
Develops process improvement, updates desktop procedures and answers queries about reporting.
Key Roles and Responsibilities:
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CDM Data Management
- Ensure all parties match to our D365/MDM data using CDM Party Enrich portal
- Correct start and end dates coming from D365 for the rep. To Party allocations
- Liaise with D365 Key User if party master data is found to be incorrect
- Alerting and/or acting on local changes (new wholesaler reporting, change of sales org, registering new sales reps in CDM Portal…)
- Help Cebu with Partner Management when necessary
- Local reporting and contact point for Sales Out and Inventory data
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Report Analysis
- Validate and/or correct Sales Out and Inventory reflect reality of the business (Triangulation with P&L, CDM transaction enrich portal, identify missing data, identify duplicate data, help Cebu validate the full accuracy of the data)
- Examine current data in the performance report
- Compares historical report details vs. current report details to get insights and findings of overall performance
- Interpret and recommend actions to the operational teams
Competencies, Skills, Knowledge, and Abilities:
- Knowledge on the E2E process of Channel Data Management
- Knowledge on Business Intelligence
- Problem solving and root cause analysis skills
- Verbal and Written Communications Skills
- Reporting and presentation Skills
- Time Management
- Organizational Skills
- Ability to deal with diverse personalities
- Professional skepticism and attention to details
- Good interpersonal skills and professional relationships with colleagues
- Proactive & Self-Initiated
- Customer-Focused
- Broad thinking
- Flexibility in all aspects (i.e., change)
- Tolerance for Stress
- Project management
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Intermediate knowledge
- MS Office applications and other analytical & standard reporting tools
- Equipped with knowledge of excel functions, and PowerBI reporting.
- Can create power point presentations and at the same time be able to deliver it to the necessary audience.
- Data Privacy
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Basic knowledge
- Channel Management reporting
- General understanding of the different operational processes
Education, Experience & Certifications Basic Requirements:
- Bachelor of Science in Business Management graduate or equivalent experience
- Minimum 3 years’ experience in GBS or Customer Service on a Shared Service setting
You may send your application to recruitment@lexmark.com.