Business Area: Business Support Office

Job Summary:

The Process Automation Solutions Manager reports to the manager of the Process Automation Center of Excellence (PA CoE) under the Business Support Office (BSO). 
The Process Automation Solutions Manager’s role is to identify, lead and execute the GBS organization’s strategic goal: process automation transformation across the GBS E2E business work streams utilizing Lean and Agile project management methodologies to deliver bottom line quantified results. This includes performing business process assessment, project planning and coordination, process automation technical design facilitation, technical coordination with cross functional teams and sustainment through standard procedures and bot governance.  
In collaboration with the E2E business areas, the Process Automation Solutions Manager will take the lead role in the process automation ideation, development of change management plan, designing the bot governance plan and monitoring/reporting automation activities in partnership with Connected Technology for both automation projects in development and operational.  
The Process Automation Solutions Manager will be front and center in driving ‘process automation’ as part of culture transformation shift. He/she will be responsible for generating process automation successes and wins across the different GBS business areas by driving collaboration with business process owners through effective process automation transformations. 


Your role: 

Your primary specialized role and responsibility in PA CoE will be Power Platform Developer and you will be responsible for developing business process automation flows and applications using Microsoft Power Platform components, such as Power Apps, Power Automate and Power Virtual Agents, among others. These solutions allow you to address business process optimization scenarios across the different business areas in GBS and our team is committed to showcasing the value of technology. 
A typical day of a Power Platform Developer involves understanding the business and its process challenges, functionally outlining a solution to the identified use cases and then developing an automation flow or app using Power Platform. Also, we will be working in collaboration with the CT Digital Innovations team when additional developments, including RPA or Microsoft Azure, are necessary. Technical skills are important, but we also value soft skills and your motivation.


Your daily activities will include:

  • Developing Automation Flows and Apps using Power Platform (Power Automate, Power App, Power Service Agent).
  • Developing and deploying Power Automate Flows and Apps including an in-depth understanding of customization, configuration, integration, and extensibility, as well as boundaries and constraints.
  • Directly working with the different business areas in collecting and identifying process and functional requirements needed for the Power Platform development.
  • Fixing and identifying potential issues of the automation flows and apps are skills that we hope you have to be able to create resilient business process automation platforms.
  • Being adept at leveraging new approaches to solutions for system design and functionality.
  • Addressing and remediating security vulnerability findings in the different apps and flows created.

The ideal candidate should have:

  • Programming experience.
  • Knowledge in Microsoft PowerApps and Microsoft Power Automate will be valued.
  • Knowledge in process improvement and development methodologies (Agile, Scrum) and Tools for development support (Git, AzureBoard).
  • Experience leading projects (technical or non-technical) that requires working with multi-disciplined teams; experience working with world-wide teams preferred.
  • Excellent understanding and application of analytical tools and project management tools. Must have MS Project, Visio and MS Office knowledge and use experience.
  • Experience in gathering and soliciting business/process/customer requirements.
  • Experience in process automation technology and automation development using simple to complex automation platforms.
  • Experience in defining, monitoring, and reporting key metrics.
  • Experience in developing and documenting processes.

Technical Competence:

  • Must speak, read and understand English language fluently.
  • Fundamental project management skills: certification preferred.
  • Strong meeting, brainstorming and workshop facilitation skills.
  • Must have a strong knowledge and understanding of SAP, SAP modules and workflows.
  • Should have teaching, presentation and communication skills.
  • Ability to present and demonstrate complex procedures to diverse groups at various skill levels.
  • Demonstrate ability to apply a systematic approach to problem solving; Lean / Agile project management experience preferred.
  • Demonstrate knowledge on how to document current and future state business/transactional processes.

Education, Experience and Certifications Basic Requirements:

  • Degree in Business Management, Engineering, Computer Science, IT or any equivalent. Master’s degree in Business Administration, or in the field of IT, RPA or Digital Automation is a plus.
  • Minimum of 5 years operational experience in process analysis, data analysis, continuous and process improvement, operations or related function.
  • Experience with software and/or automation platform development.
    • CI or Project Manager work experience
    • Supervisory or operational management experience

You may send your application to