Validates correctness of the rebate claim against the contract, revenue, sell-in and sell-out reports from Microsoft D365 (Experlogix), Business Intelligence and Channel Data Management.
Communicates and negotiates with offshore counterparts, sales team, country finance and geo pricing team on concerns relating to the customer’s claims, programs, or agreements, or to the customers for any additional requirements.
Audits supporting documents to establish legitimacy of the claim.
Resolves system-detected errors in the claim with complete documentation and/or attaches necessary supporting documents in a timely manner.
Ensures timely payment of rebate obligation based on target Service Level Agreement or urgency request to exceed customer expectation consistently.
Works with various teams affecting rebates payout such as Sales, Country Counterparts, CDM Team, Quotes Team, Bank Team, Sales Operations and Accounts Receivable Team to ensure all pertinent information necessary for a timely rebate processing and payments are being provided.
Partner management includes issue resolution, support partners technical challenges encountered in Vistex Portal and Reconciliation of customer claim and Lexmark calculation. This also includes providing recommendations for any changes needed by the partner to avoid incurring a similar issue in the future.
Coordinates with stakeholders and customers via chat, email or phone and conducts training or conference calls if necessary.
Provides payment details to customers paid by check or via automatic clearing house (ACH) and/or reconciliation reports on variances for credit processed.
Ensures that rebates processed have been paid and communicates with the customers for updates on their rebate claims.
SUPPORT ACTIVITIES & OTHERS
Assumes additional responsibilities & other job-related tasks that may be assigned.
Participates in projects and training for continuous improvement.
Identify and resolve pain points of the partners to continuously improve the customer experience in managing their programs and agreements.
Competencies, Skills, Knowledge & Abilities:
Has knowledge of internal control procedures, accounts receivable, revenue recognition, corporate policies, and business conduct.
Must be team-oriented with good interpersonal skills and professional relationships with colleagues to build and foster team spirit.
Can articulate his/her thoughts and must be open, approachable, know how to accept constructive criticism and listen, to have a two-way communication.
Able to fluently communicate both orally and written any deliverables to management, partners and/or stakeholders.
Be able to effectively apply applicable Lean methodologies on his/her daily activities while initiating Lean process/project improvements.
Keen to details, with an inquisitive mind and with strong analytical skills.
Advanced knowledge in using MS Applications (Word, Excel, PPT, etc) and basic knowledge in MS Access an advantage.
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