Business Area: Market to Lead

Job Purpose/Mission/Summary

The Training Support Specialist is responsible for the success of the online training program for the sales team as part of the sales enablement mandate.  This person is responsible for the formatting, editing and accessibility of training modules for the sales team, as well as implementation and coordination of the training schedule with trainees as needed, collaborating with reports specialists to generate reports and dashboards, analyze and recommend opportunities to improve the online training program and implementation.

Key Roles and Responsibilities:

  • Content Administration and Coordination:
    • Responsible for the successful upload and utilization of training modules in the Lexmark Learning Hub.
    • Format, preview and check the quality of modules to meet pre-upload standards.
    • Coordinate the translation process for modules, as needed, and perform post-translation edits for various audiences.
    • Organize and manage the upload process and ensure access.
    • Continuously monitor and ensure modules are updated.
  • Training Coordination:
    • Coordinate and support the training schedules and assignments.
    • Communicate with identified trainees on the training schedules.
    • Assist the trainees on course registration, access, and support needs along the way.
  • General Administration:
    • Manage, troubleshoot, and resolve all issues related to the end-to-end process.
    • Content Administration
    • Training Coordination
    • Reporting Coordination
    • Systems and tools maintenance
    • Report on issues and requests for technical assistance as needed
    • Work closely with Global Sales Training team
  • Reporting Coordination:
    • Develop and ensure the publication of regular training reports and dashboards in coordination with reporting resources (D2V).
    • Analyze and provide insight into training metrics.
  • Continuous Improvement:
    • Analyze the data on compliance and training effectiveness and regularly review the overall process to identify, recommend and drive continuous improvement projects to improve execution, compliance, and training effectiveness across the program.

Competencies, Skills, Knowledge and Abilities:

  • Process oriented
  • Excellent communication skills
  • Training or Training support, and/or Systems Support background
  • Business and results-driven
  • Works well independently and with a cross-functional team

Education, Experience and Certifications Basic Requirements:

  • University degree or college diploma in business or computer science or other related course.
  • At least 2 years of experience in sales training, training implementation or training in general, or marketing events implementation, or business, marketing, or sales projects implementation, and/or sales and marketing platforms and technologies administration.
  • Systems:
    • Lexmark and third-party LMS (Learning Management System) tools
    • Lexmark Learning Hub (Bigtincan/Zunos LMS)
    • Percipio (Skillsoft LMS)
    • Articulate 360
    • RISE (content creation tool)

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