Business Area: Order to Cash

Job Summary:

The Process Analyst’s primary role is to assist in devising and designing business process requirements for business, financial, and operations critical to core organizational functions. They take the lead role in documenting these business processes. This includes researching and analyzing data in support of business functions, process knowledge, process optimization, quality assurance and system requirements.  

They are responsible for proactively generating and documenting processes based on his or her findings, complete with recommended improvements to, or new requirements for, business processes and operational procedures. They apply proven process requirements methodologies, communication, analytical and problem-solving skills. They conduct research and analysis to quantify business opportunities and issues. They drive collaboration with global internal stakeholders to improve business operations. They work closely with the operations in determining resource capacity requirements.

Key Roles and Responsibilities:

  • Demonstrate subject matter expertise in defining, developing and improving processes in area of business responsibility.
  • Document, maintain and govern key processes, documents and process flow maps.
  • Create content for inclusion in training package and deliver training globally as needed.
  • Collaborate, communicate and demonstrate effective team work to conduct process responsibilities.
  • Become the focal point/escalation point when process issues arise.
  • Drive key projects and manage change into the business for process improvements that add value to the customer.
  • Review, analyze and evaluate process performance for improvement initiatives.
  • Engage directly with internal and external key stakeholders and customers in the geos/countries to seek information and gather requirements.
  • Engage directly with IT for system improvement initiatives.
  • Work closely with operations manager in determining resource capacity requirements.
  • Provide resource capacity analysis to the operations manager.
  • Conduct working sessions with cross-functional working teams to define the as-is and should-be states.
  • Identify root cause of process issues and propose corrective actions to prevent or control recurrence.
  • Drive standard, consistent processes throughout the business.
  • Both identify the need for the change and respond to the needs as identified by key stakeholders.
  • Works closely with GsPL/GPL in defining key metrics, control points, and success criteria to track standard process adoption and compliance.
  • Monitor implemented methodologies, processes, procedures and best practices for adoption and compliance.

Education, Experience & Certifications Basic Requirements:

  • BA/BS degree in Business Management, Engineering, Computer Science, IT or equivalent. Master’s degree in Business Administration a plus.
  • Supervisory experience is preferred.
  • A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions.
  • Experience with transactional operations execution to defined service level agreements and quality.

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