VENDOR MANAGEMENT SUPPORT
Business Area: Onboarding to Resolution - Order Management
Job Purpose/Mission/Summary:
Within the O2R consumables management department, the Vendor Management Support Specialist oversees implementing and managing supplies partners located in the corresponding supported Geography. Responsibilities include continuous monitoring of orders, troubleshooting of all operational issues, continuous performance monitoring of the existing supplies partners and maintaining and improving end-to-end consumables management processes.
Key Roles and Responsibilities:
- MPS Consumables Order Exceptions Management
- Timely & accurate management of order exceptions
- Troubleshoot failed assignment of MPS consumables orders
- MPS Consumables Order Level Monitoring and Analysis
- Partner Performance monitoring with regular performance reviews
- Consumables Order forecast consolidation includes communication to Planning and Supply Chain teams and to Partners
- Continuous improvement activities or initiatives
- Assess and initiate necessary partner setup requests in Siebel
- Reports generation and analysis
- Timely generation, analysis, and action plan definition to governance related reports
- Timely closure of LEAN projects
Education, Experience and Certifications Basic Requirements:
- College/University degree in any business-related course, Industrial Engineering, Accountancy/Finance, or related courses
- One (1) year customer service experience
- Experience in Lexmark MPS business is preferred
You may send your application to recruitment@lexmark.com.