This site uses cookies for various purposes including enhancing your experience, analytics, and ads. By continuing to browse this site or by clicking "Accept and close", you agree to our use of cookies. For more information, read our Cookies page.

Job Title:

IT Quality Analyst - Senior

Business Area:

Information Technology


Lexington, KY USA

Job ID:


IT Quality Analyst - Senior

As a member of the IT Quality Management Office (QMO) in IT Operations, the Senior Quality Analyst performs in all phases of IT's Solution Delivery Framework to ensure that solutions delivered into Lexmark production operations are reliable, performant, and meet business requirements.   

Specific duties include: 

  • Working with Project Managers, develop Test Strategies and Plans 

  • Working with Business Analysts, understand business requirements and develop functional tests 

  • Working with other IT functions, understands requirements for successful production operations and develops tests to validate and verify these non-functional requirements (e.g., Error-Handling, Fault Recovery, Monitoring, Performance, Security, and others) 

  • Execute tests and report results to management and development personnel 

  • Ensure delivered solutions transition from development into production support in accordance with established Change Control procedures 

  • Mentor junior staff in Quality processes, procedures, and tools 

The Opportunity 

This role will focus on overall quality and the delivery lifecycle of the Microsoft Dynamics 365 platform. Dynamics is strategically very important both Lexmark and IT.  This role provides the following opportunities: 

  • High visibility to executive leadership   

  • Opportunity to learn about many different processes that are essential to Lexmark’s core business. 

  • To gain experience working with processes owners, test teams, IT delivery teams, external developers and consulting companies.  

  • A chance to lead in a challenging role as part of a major project that is strategically important to Lexmark. 

  • The opportunity to grow and learn about IT’s project and delivery processes.  


The position requires five or more years of experience as a Quality Assurance or Product Test professional with demonstrable experience in: 

  • Creating Test Strategies and Plans 

  • Developing functional test scripts and test sets 

  • Test automation using LoadRunner, Quick Test Professional, Tosca and / or similar software tools 

  • Test Management using HP Quality Center, ServiceNow, Tosca, and / or similar test management applications 


A Bachelor’s degree (BS) or higher in a technical discipline is preferred and expected, but not specifically required if the appropriate levels of skill and experience in Quality Assurance and Testing can be demonstrated. 

Preferred Qualifications: 

  • Microsoft Dynamics 365 

  • ServiceNow  

  • ITIL Certification 

  • Application Lifecycle management 

  • Agile and scrum experience 

  • Business process analysis and automation 

  • Performance and load testing 

  • Regression test management