This site uses cookies for various purposes including enhancing your experience, analytics, and ads. By continuing to browse this site or by clicking "Accept and close", you agree to our use of cookies. For more information, read our Cookies page.

Job Title:

Technical Integration Specialist

Business Area:

Product & Client Support

Location:

Lexington, KY USA

Job ID:

140610

Technical Integration Specialist

Currently, we seek an Integration Specialist to define, develop and implement large scale Lexmark Solutions into customer environments, specifically those that will leverage Lexmark specific technology and/or third party technologies with Lexmark multi-function printers. The candidate must possess a unique blend of technical skills and the ability to effectively communicate with high ranking business professionals in order to assess major business operations and address product/service needs. 

 

The specific duties of the job involve the design, development and testing of custom solutions utilizing Lexmark’s workflow platforms including, but not limited to, Lexmark Document Distributor and Embedded Solution Framework.  In addition to Lexmark’s technology, the Integration Specialist will be responsible for configuring and customizing various third-party software platforms delivered by Lexmark such as the Nuance line of products.  The Integration Specialist is also responsible for deploying any of these workflow solutions, Lexmark or partner, standard or custom, into our customer environments and training the customer to manage and maintain the solution going forward.  They will remain involved as the technical resource to work through any deployment issues to get the customer to a steady-state production implementation.  Once the customer is transition to support, the Integration Specialist may be brought in during support activities that require Level 4 assistance. The TIS is the technical expert on a workflow solution in all regards and at all stages of the solutions sales and deployment cycle.

Although the skill-set for this role is technical in nature, it is a customer-facing role responsible for helping to establish, develop, and maintain business relationships with our Lexmark's customers.  An individual in this position must be self-motivated and able to foster relationships with our solutions customers.  Success in this position will require regular interaction and planning with the Lexmark account teams, Solution Architects and Technical Program Managers as well as the customer’s business and technical resources. 

 

Skills, experience, and education desired in a successful candidate:

  • Understand and utilize proven software development life cycle methodologies and industry best practice principles.
  • Be able to assist with trouble-shooting various custom solution implementations and production issues, as well as have the ability to clearly communicate with appropriate team members and project sponsors on status and deliverables.
  • Providing in depth knowledge transfer to customers’ technical owners with regard to solutions configuration, deployment, support and troubleshooting
  • Working with Lexmark or partner engineering and development teams to ensure solutions compatibility and set priorities for new features and functions
  • Ongoing self-driven research and/or classroom or online training in order to maintain knowledge of Lexmark solutions and product as well as Lexmark partner alternatives and competitive capabilities
  • Knowledgeable of various Windows Operating Systems (server and client).
  • Experience providing third level customer support and managing customer expectations to ensure high levels of customer satisfaction.
  • Suggested - Have an engineering or computer science background and relevant work experience.
  • Suggested - Have significant practical experience in the following areas: Microsoft Development Toolkits, Eclipse Java Development Toolkits, C/C++ programming, Java programming, web development, database programming and web service technologies.
  • Required - Bachelor's degree or equivalent work experience.
  • Required – Be seasoned in one-on-one customer interactions, as they will be directly accountable to most, if not all, levels of the project sponsor’s direct management team.

Relocation assistance is not provided for this position.