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Job Title:

UX Design Manager

Business Area:

Engineering & Design

Location:

Lexington, KY USA

Job ID:

140752

UX Design Manager

The global Lexmark UX team uses empathy to drive innovation and design. We challenge assumptions and question the status quo in order to create optimal solutions for our customers. We strive to co-create a future state where technology, such as, cloud, mobile, analytics and IoT are efficient, effective, useful and most of all, empowering.

Software User Experience Design Manager

The User Experience Design team at Lexmark focuses on defining and improving interaction designs on information technology products and solutions. Our team consists of interaction designers and researchers who are passionate about making a real difference in users’ experiences with Lexmark products. We strive to use design thinking first to be customer centric in our problem-solving approach. Emphasis will be placed on next generation disruptive infrastructure technologies that support our product value proposition.

As the manager of this team, you will be responsible for driving creative UX design solutions and advocating the value of UX design at Lexmark. A solid understanding of the Lexmark product portfolio and customer needs, strong communication and networking skills, and passion for continuous improvement through effective collaboration will be critical in ensuring personal and team success in this role. This leader will have the ability to adapt quickly to a fast growing and dynamic environment. We will drive design thinking culture and literacy throughout the business and focus on working across functional boundary as one team.

Responsible for creating, evaluating, and modifying prototypes to support software and solutions application development. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation, and task and objective analyses. Involved in the development of design concept and implementation, with input regarding user interface design considerations. Develops and applies software design/usability processes in the investigation of technical problems. May produce specifications describing user interfaces and internal structures for products.

Responsibilities

  • Identify product features and influence business strategy based on an accurate understanding of the needs and expectations of our users, customers, and partners.
  • Collaborate with Hardware product teams, Firmware and Software and Service development teams, Marketing and Sales teams to improve experience design and create innovative solutions.
  • Proactively provide usability support for Lexmark products.
  • Guide interaction design reviews and iterations with usability principles and testing data.
  • Drive intuitive interaction designs for Lexmark firmware and software products with a keen focus on user experience and a balanced awareness of business needs and technical challenges.
  • Develop talents and resources to improve generative UX research and remote testing.
  • Coach and inspire team members with technical and professional guidance on career development.
  • Manage the budget and project resource allocation of the department.
  • Identify opportunities for process improvements within the team and the Experience Design (XD) area.

Key Skills

  • Strong Communication Skills
  • Creativity and Problem-Solving Skills
  • Coaching and Team-Building Skills
  • Judgement and Decision-Making Skills

Qualifications

  • Bachelor’s or Master’s degree in Interaction Design, Human Computer Interaction, or equivalent professional experience.
  • At least 5 years of experience in user experience design
  • Experiences in applying user-centered research and design methods in design iterations.
  • Demonstrated ability in managing multiple projects.
  • Experiences in collaboration with global design and development teams.
  • Experiences in influencing across-functional stakeholders via effective communication.

 

* Relocation assistance will not be offered for this position.