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Job Title:

IT Strategic Data Analyst

Business Area:

Information Technology


All Cities Virtual, USA

Job ID:


IT Strategic Data Analyst

Lexmark is currently seeking an exceptional IT Strategic Data Analyst to join our Continual Service Improvement (CSI) team.  The successful candidate will work cross-departmentally to: 

  • UNDERSTAND our key IT and business processes 

  • DESIGN and DEVELOP reports, performance analytics, and dashboards that will 

  • PROACTIVELY SUPPORT operations improvements, project monitoring and status, and strategic decisions for IT   



Specific Responsibilities and Tasks 

  • Provide thought leadership and data-driven insights for IT and business stakeholders by focusing on measurement and tracking of business value  

  • Collaborate with stakeholders to understand business and insight goals 

  • Identify relevant KPIs and diagnostics to pursue 

  • Analyze data and provide insights to drive better informed tactical improvements and strategic decisions 

  • Prepare and present compelling analytical presentations and effectively communicate complex concepts to IT and business stakeholders 

  • Monitor performance targets and quality standards, and take remediation action if necessary 

  • Develop a plan for data governance and validation within core reports, KPIs, and metrics 


Education and/or Experience Qualifications  

  • 3+ years of experience in report building and performance analytics 

  • 3+ years of experience in predictive intelligence and/or data science (machine learning / AI) 

  • 2+ years of experience working with a BI tool (Power BI preferred)  

  • Ability to visualize data for varying audience levels  

  • Knowledge in querying languages and how to build complex queries 

  • Understanding of Javascript to support development of data collection jobs and advanced dashboards 

  • Advanced knowledge of Microsoft Excel (including pivot tables, look-up formulas) and Powerpoint  

  • Preferred: Experience with ServiceNow reporting, including Performance Analytics Premium 

  • Preferred: Knowledgeable in SAFe (Scaled Agile Framework), SSDL, and SDLC 

  • Preferred: Experience and/or certification in ITIL 4 Foundation 

  • Preferred: Bachelor’s degree in quantitative discipline (business, statistics, economics, engineering, informatics, or an IT related field) 


Communication, Engagement, and Focus  

  • Build and maintain constructive relationships with IT practices and business units based on mutual trust and respect 

  • Know the Lexmark business units’ functions and understand how decisions are made  

  • Present a sharp vision of what can realistically be achieved, and deliver on commitments 

  • Be persuasive and influential in presenting plans and ideas 

  • Demonstrate advanced written and verbal communication skills 


* It is preferred this position be in Lexington, but will consider remote for a strong candidate.

**Relocation assistance will not be offered for this position.