Job Title:

Professional Service Student - Spring Co-op

Business Area:

College co-op/internship

Location:

Lexington, KY USA

Job ID:

141412

Professional Service Student - Spring Co-op

Code Red is an executive level sponsored program that immediately facilitates an understanding & timely resolution of customer escalated issues.  Support activities typically include the following:
 

  • Project Management
  • Facilitation and or engagement to Problem Resolution (Single or Multiple Large problems/issues)
  • Developing rework plans to meet customer needs:
    • May engage the DS&A, Service, Parts, Mfg, Engineering, and Sales/Account teams for assistance in problem resolution that meets the needs of the customer
    • Facilitation of resources across LXK
  • Facilitation of external sources such as Rework Partners/Vendors
  • Proactive activities:
    • Communicate/Facilitate findings issues worked for prevention or reoccurrence of issues
    • Engagement/Ownership in resolving known issues prior to escalations
    • Manage activities including:  Issue Identification, business impact, potential savings, and execution/management of plan
    • Executive management updates / presentations / communication
       
  • Engineering / Code Red Support – General:
    • Embed PEEL & PEER project activity into contracts
      • PEEL (Product Engineering Early Look), Activity to monitor new program performance at customers after product announcement
      • PEER (Product Engineering Early Review), Engaging with new customers, Account Teams to understand customer usage, service plans, media, application, etc. early to prevent known trouble areas from occurring.
      • Automate via PowerBI or other systems to warn of activity that may fail to follow best practices to PEEL & PEER
    • Facilitation of standing meetings
    • Existing Issues requiring Proactive Management Expansion
    • Code Red process improvement: update, automate, reduce redundancies
  • Student assistance would fall under the Code Red Manager but provides a candidate with exposure & visibility to:
    • Executive team
    • Sales Account Teams
    • Customers (Travel maybe required)
    • Service Functions
    • Service Partners
    • Engineering, i.e. Dev, CSE, Hardware, Firmware, Solutions, Usability, Service Eng.
    • Other – Supply Chain Planning, Accounting, etc.

 

Key Skills: 

  • Basic Project Management
  • Keen interest in the process of Problem Solving & Root Cause analysis
  • Strong communication skills – written and oral
  • Interest in Data Science and it’s application
  • Willingness to update or improve some of the processes to support Code Red issues
  • Meeting Facilitation skills