Job Title:

Strategic Solutions Testing Manager

Business Area:

Product & Client Support


Lexington, KY USA

Job ID:


Strategic Solutions Testing Manager

The Strategic Programs and New Offer Build & Test Lead is a key role within Lexmark Services Operations function, responsible for coordinating and ensuring quality delivery of business needs and requirements. This is a cross-functional and visible role working across multiple organizations around the world. The successful candidate will need to facilitate cross functional teams responsible for the build and test of end-to-end operational solutions supporting Lexmark Strategic Programs including D365 implementations.  For the right candidate, this is an opportunity to lead teams in the prioritization and testing of key Services Operations system and reporting deliverables supporting the launch of key Lexmark Programs.


  • Work with Project Managers, develop Test Strategies and Plans 
  • Work with Process Architects, understand business requirements and identify business scenarios for testing
  • Schedule and facilitate execution, all levels of business and User Acceptance testing
  • Defect management & retest
  • Adjust testing schedule and/or approach as needed based on results & feedback
  • Apply quality engineering principals throughout the Agile product lifecycle
  • Analyze test results & test metrics
  • Prepare, Review & Present test reports
  • Collaborate & coordinate closely with other team members and departments
  • Report progress, risks, and issue to Strategic Programs Implementation Manager



  • Experience participating in projects with enterprise systems and across multi-functions
  • Strong communication skills at all levels – executive, cross-functional, and project team – and functional areas including SW and Solutions, IT, Services Operations, and Sales Operations.  This includes facilitation of status meetings, business workshops, customer-facing demos, and executive presentations.
  • Basic understanding of MPS operational processes
  • Experience in gathering and soliciting business/process/customer requirements
  • Must have strong Excel, Word, PowerPoint, and Project skills


  • 3-5 years working experience preferred. 2+ years of experience with software testing and/or quality management
  • 2+ years of experience managing test plans in test management platform
  • Agile project development knowledge preferred


  • Ability to influence global and multi-disciplined teams at all levels of the organization
  • Ability to delegate tasks to peers within or outside your team as necessary
  • Can act and make decisions as the Build and Test Lead with minimal direction
  • Ability to multi-task and adapt quickly to changes
  • Ability to demonstrate confidence and positivity amidst challenges and rapid changes
  • High level of business acumen; ability to get along well with diverse personalities—flexible
  • Ability to work alone or within a team; ability to work with multi-disciplined, global teams
  • Knows when, where and how to get help from other resources
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • High levels of natural and intentional organization capabilities
  • Strong analytical and reasoning abilities.  Mindset that enables solving complex problems in a fast-paced environment while delivering to a deadline
  • Ability to effectively communicate complex ideas in effective, concise fashion in both verbal and written format
  • Can demonstrate consistently a “Customer first” mentality
  • Ability to multi-task and adapt to schedule changes; can effectively prioritize work on own; ability to work with a sense of urgency to meet deadlines and address competing priorities
  • Can effectively lead meetings; commands attention and can change tactics midstream when something is not working
  • Able to effectively debate position when challenged and debates position when it does not align with project objective



  • BA / BS Undergraduate degree from accredited university required, or equivalent experience