Job Title:

MPS Offering Manager

Business Area:

Marketing & Communications

Location:

Lexington, KY USA

Job ID:

142770

MPS Offering Manager

Overview

Managed Print Services are a key component of Lexmark’s strategy and thus supporting, world-class MPS offers are crucial to Lexmark’s future, both for enterprise and the channel.  This role is a key leader who will shape the direction of our MPS business. 

A service offering manager is responsible for the commercial success of select Lexmark MPS offerings and is responsible for taking offering(s) from inception through design, build, launch, growth, steady state, enhancement and eventual sunset for both direct and indirect paths to market.

The offering manager ensures the success of service offering(s) within his or her portfolio by securing alignment with the services offering roadmap and ensuring coordination with development, corporate finance, services operations, professional services, sales enablement, marketing and sales to advance the offering through its lifecycle.

Both strategic offer development and detailed execution will be key to success.

Roles

  • Establish the vision and strategy for a services offering for which he or she is responsible, communicate that vision and strategy across the organization, own offerings through their full lifecycle.
  • Determine market opportunity and program share, volume and/or revenue objectives
  • Oversee the gathering of competitive intelligence and perform competitive analysis
  • Own the service offering roadmaps and ensure alignment with associated roadmaps for hardware and software offerings
  • Coordinate with services operations and development teams to ensure resource allocation aligns with intended service offering/enhancement announcement dates
  • Work with corporate pricing and sales operations to design and implement fundamental pricing strategies that align with intended path to market and target market.   
  • Coordinate with sales enablement relevant activities and deliverables (e.g. sales assets, competitive positioning, market requirements, launch plan)
  • Provide price positioning recommendations at launch and during life of offering
  • Monitor offering launch/enhancement, market adoption, customer use, services operations functionality, sales adoption, and assemble feedback for iteration
  • Ensure that resources are aligned to provide support to sales and directly participate in sales enablement and sales support as requested
  • Anticipate and define future service offering/enhancement needs and enforce a consistent, objective process to prioritize and select enhancements

Skills

  • Ability to coordinate with development, services operations and other functions for offering/enhancement development and delivery while influencing resource prioritization
  • Excellent written and verbal communications skills, including the ability to adapt to audience needs
  • Strong presentation skills
  • Strong administrative and project management skills, including the ability to prioritize multiple projects, programs and objectives
  • Ability to navigate culture and politics across multiple functions
  • Managed print services go-to-market and operational processes understanding preferred
  • Lexmark sales and marketing engagement experience (channel and enterprise) preferred