Regional Service Manager - Western United States
Product & Client Support
All Cities Virtual, USA
The Regional Service Manager - Western United States manages field service technicians who install, operate, maintain, repair, and modify equipment. Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors, technicians, and company representatives. Acts as local representative to customer's organization during escalations.
Notes: This is a remote job that requires a reliable connection to the internet.
Location Preference: Although not a requirement, it is desired the candidate resides in the Pacific or Mountain time zones.
Desired Job Experience: 5-7 years in the printer hardware field service industry (preferably experience with Lexmark devices); 1-3 years in management.