Job Description | Lexmark United States
Job Title:

Field Service Technician (Macon/Warner Robins, GA)

Business Area:

Product & Client Support

Location:

Atlanta, GA USA

Job ID:

142908

Field Service Technician (Macon/Warner Robins, GA)

This position is for an onsite customer dedicated position in the Macon/Warner Robins, GA area.  Responsible for the overall remedial and scheduled device service.  Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

RESPONSIBILITIES:
Respond to dispatched service calls in an assigned territory within Customer SLA commitments
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
Effectively schedule dispatched calls to manage SLA requirements across assigned activities
Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure
Assist customer with any reported issues or questions on Lexmark product(s) or offerings
Support Customer training on appropriate usage of Lexmark product & features
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.
Present a positive image through proper attire, communication skills and personal grooming.
 
ADDITIONAL RESPONSIBILITIES:
From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices
 
EXPERIENCE AND SKILLS:
3-5 years in field service or customer break/fix support
Strong electro-mechanical aptitude
Experience in servicing printers, hard copy devices, or imaging products
Excellent driving record
Valid Georgia State driver’s license
Reliable transportation required
Sound administrative skills
Ability to frequently properly lift 60 pounds or less
Microsoft Office Suites is desirable
 
PERSONAL CHARACTERISTICS:
Excellent communication skills, written and verbal.
Customer service orientation
Positive attitude
Ability to learn quickly
 
EDUCATION:
High school diploma or GED
Associates degree or technical college an asset
 
***Position requires all COVID-19 vaccinations, Annual Flu Vaccine as well as additional vaccinations and other screenings mandated by the customer.