Device Information sent to Lexmark
What type of Supplies and Page Usage (Anonymous) information is sent to Lexmark?
What type of information is not sent to Lexmark?
What do we mean by anonymous information? Can it linked to personal data?
How will Lexmark use the information?
Lexmark Privacy Statement
How will the information be sent to Lexmark?
Will sending information to Lexmark change how my device works?
You can choose to share your fleet devices’ information at any time. Information will only be sent to Lexmark when you have given Lexmark permission to do so.
This option provides an ANONYMOUS summary of supplies and usage information. Some typical examples are:
The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark
The Supplies and Page Usage (Anonymous) and Device Performance (Anonymous) information will not include any personal data.
The supplies and page usage, device performance, and device interaction information sent to Lexmark are ANONYMOUS and will not include personal data.
Lexmark may combine the ANONYMOUS information with other business information you agree to provide or have already provided to Lexmark. This business information can help Lexmark to provide additional or improved customer service and support. Some examples of other business information that Lexmark may combine with your ANONYMOUS information may include any of the following information: your business name, industry sector of your business, and service information about your device (warranty, prior service history, etc.)
This business information may also include certain personal data you have shared (or may share in the future) with Lexmark in the ordinary course of business. Such personal data may include but are not limited to individual’s names, telephone numbers, addresses, e-mail contact information and the like.
The business information will not include personal data such as individual’s birth dates, social security numbers, driver’s license numbers, passport information, or financial account information.
The actual content of your prints, scans, or faxes is not included in the Device Information sent to Lexmark
Lexmark uses your information to understand how your Lexmark device is being used. This lets us understand the device’s performance to help us drive future innovations in product design, reliability, ease of use, and service.
Lexmark may combine the ANONYMOUS information with other business information you agree to provide or have already provided to Lexmark. (What do we mean by anonymous?) This information can help Lexmark to provide additional or improved customer service and support which may include enhancements in diagnostics and error detection.
Lexmark is committed to appropriately protecting and managing any information you share with us.
All information will be handled in compliance with the Lexmark Privacy Statement found at www.lexmark.com/privacy
If you have agreed to share your information, an ANONYMOUS summary of your device’s supplies and page usage, device performance, and user interactions will be periodically sent to Lexmark over your Internet connection. (What do we mean by anonymous?)
Device user settings and performance will not be changed.
Information is securely sent to Lexmark using HTTPS encrypted communication.
Lexmark encrypts all information in storage. Additionally, all information storage devices are inside a network with a hardened firewall. This protects against any unauthorized access to the information.
Lexmark follows strict security practices to minimize threats to the network:
Information is sent to Lexmark weekly.
The typical size of information sent to Lexmark for each device is roughly 2.5K. Multiply this by the number of reporting devices in your fleet to determine total network impact.