Greenville Health System

SUCCESS STORY

See how a multi-facility healthcare system in North Carolina partners with Lexmark to manage its diverse printer fleet and support HIMSS Stage 7 certification.

Discover the: Challenge | Solution | Results

Greenville Health System

company

Greenville Health System is a private, not-for-profit hospital system in North Carolina. With eight inpatient hospitals, 100 outpatient and specialty facilities, a medical school and over 15,000 doctors, nurses and employees, it is the largest healthcare system in the state.

Industries

Healthcare

Products

Managed Print Services (MPS)

Challenge

As a result of growth through acquisition, Greenville Health System’s output environment consisted of over 30 vendors supporting a wide variety of solutions and devices. Decisions for managing printers, copiers, scanners and fax machines were made independently across the organization, and a lack of centralized control created an almost unsupportable model for the system.

By implementing Lexmark solutions, we have reduced the number of devices in our health system by 2,000.
Rich Rogers Vice President and CIO, Greenville Health System

In addition to output concerns, Greenville Health System was cognizant of the role that technology plays in HIMSS Stage 7 certification. According to Rich Rogers, Vice President and Chief Information Officer for Greenville Health Systems, achieving certification needed to be part of the system’s overall technology strategy.

“One of the unique challenges that our health system had, and any other health system that is trying to achieve HIMSS Stage 7 certification, is the ability to capture any clinically relevant paper documents and make them part of the electronic medical record within 24 hours of receipt or creation,” says Rogers. “This is a difficult challenge for many organizations. It's usually the last major component hospitals must achieve before they can qualify.”

Solution

After researching technology solutions, Greenville Health Systems chose Lexmark Managed Print Services (MPS) and Point of Care Scanning. Lexmark MPS brought the system’s disparate output fleet under control and optimized the system’s entire print infrastructure.

One of the benefits of Point of Care Scanning is that information coming to us on paper is available almost immediately to all of our clinicians.
Rich Rogers Vice President and CIO, Greenville Health System

Along with effective device management, Lexmark helped Greenville Health System know the importance of achieving HIMSS Stage 7 certification. That’s where Lexmark Point of Care Scanning comes in. The solution is used to capture patient information and documents directly at the point of care, and customizable solution levels integrate seamlessly with the Greenville Health System’s existing Solarity solution.

“One of the primary benefits of Point of Care Scanning is that information coming to us on paper is available almost immediately to all of our clinicians, which is so important in a large, complex health system where our providers are in multiple locations throughout the county,” explains Rogers. “This is a great way for us to make that part of the patient’s medical record and available to all caregivers in our enterprise.”

Results

Lexmark MPS has delivered a significant return on investment with reduced print volumes and expenses. By controlling color printing, using duplex printing and leveraging other cost-effective features, Greenville Health System has saved over $1,000,000 per year. In addition to creating greater value across the enterprise, these savings ultimately help lower the cost of healthcare for the community it serves.

“We have totally simplified our output environment,” says Rogers. “By implementing Lexmark solutions throughout our organization, we reduced the number of devices in our health system by 2,000. We’ve also standardized the way consumables are delivered to these devices. Our nurses and department managers no longer have to call to order toner and other consumables.”