Making global feel local
Shared services operations are a complex combination of people, processes and technology with the common goal of serving internal customers efficiently, cost-effectively and accurately. To do that, managers and planners must be sure to include measures that foster a collaborative environment between shared services and the business units served.
Navigating the logistical and policy challenges to maintain standardized, seamless workflows as well as clear communications with all parties involved requires dedication and foresight.
In this webinar, Craig Le Clair, principal Forrester analyst serving enterprise architecture professionals, will outline best practices for implementing business shared services and the trending technologies that support collaboration, information sharing and business agility.
Matt Montgomery, industry manager for finance and accounting at Lexmark, will present a hands-on perspective on effective technology and management strategies for business shared services. He will cover the techniques and practices Lexmark International uses to drive transparency, collaboration and productivity across geographic boundaries to make global services feel local.