Lexmark Introduces Downtime Assistant for Healthcare | Lexmark Caribbean

Lexmark Introduces Downtime Assistant for Healthcare

New solution keeps information accessible when systems are down to help ensure continuity of care and patient safety.


Lexington, KY, September 2018.

Lexmark, a global imaging solutions leader, recently announced the availability of Lexmark Downtime Assistant for Healthcare, a solution that leverages Lexmark multifunction printers (MFPs) to help healthcare delivery organizations maintain information access and continuity of care when systems are down.


“Continuity of care and patient safety are critical considerations in healthcare,” said Marty DeGraff, Industry Director, Lexmark Healthcare. “Whether infrastructure is out of service for routine maintenance or the downtime is unplanned, Lexmark Downtime Assistant for Healthcare keeps clinical staff from missing a beat when systems or networks are down.”

With Lexmark Downtime Assistant, the reports, forms and checklists needed during downtime are stored on a central file share. The Downtime Assistant app constantly refreshes reports from the electronic health record (EHR) system or other key applications and stores them on the MFP hard drive for easy, secure access during downtime. Document uploads and overwrites occur automatically throughout the day, so updated forms and information can be accessed anytime.

Downtime Assistant complements the downtime capabilities provided by EHR vendors to fill in existing gaps and ensure organizations are prepared for all types of downtime situations, including scenarios affecting applications, networks, departments and the entire enterprise.

Lexmark Downtime Assistant for Healthcare leverages the existing Lexmark MFP platform to provide:

  • Security & Patient Privacy: Information stored on the MFP hard drive is automatically encrypted and only authorized users can log in to access the information.
  • Quality & Accuracy: Users can review the list of the documents at the MFP and print only what they need, reflecting the most current content for maintaining continuity of care and operational efficiency.
  • Ease of Use:  Built on the user-friendly Lexmark smart MFP customizable touchscreen interface, clinical users need minimal training and can begin using the solution immediately.
  • Cost Efficiency: The solution requires no additional infrastructure or resources and leverages existing downtime technologies.

“Lexmark serves healthcare providers in more than 5,800 locations worldwide,” said Allen Waugerman, Lexmark senior vice president and chief technology officer. “Drawing upon this deep industry expertise, we built a solution to help healthcare delivery organization NYGoodHealth provide more complete, enterprise-wide access to information during downtimes and faster recovery once systems are back up and running.”

Lexmark workflow experts will configure the Downtime Assistant for Healthcare solution based on each customer’s unique needs. The solution is available via Lexmark authorized resellers or directly from Lexmark.


Supporting Resources

Learn more about Lexmark Downtime Assistant for Healthcare.

Find out how Lexmark Healthcare Solutions can transform your operations.

Read about a hospital system’s success with Lexmark Downtime Assistant.


About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value. Open the possibilities.

Lexmark, the Lexmark logo and Open the possibilities are trademarks of Lexmark International, Inc., registered in the U.S. and/or other countries. All other trademarks are the property of their respective owners.