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Telstra

SUCCESS STORY

Telstra is Australia’s leading provider of a full range of data, Internet and voice services in the Asia Pacific region. The markets in which Telstra operates have undergone significant liberalization in recent years, and the telecom market is now open to full competition. Effective processes are essential.

Discover the:  Challenge  |  Solution  |  Results

Telstra Photo

Telstra

company

The Telstra name was derived from a combination of “Australia” and “telecommunications.” Telstra is the country’s leading telecommunications and information services company. • Scope of service: 16.4 million mobile services, 7.4 million fixed voice services and 3 million retail fixed broadband services

industry

Accounting Finance

product

Content Publishing & Distribution

Employees

50000 Worldwide

Challenge

Telstra has worked to centralize their accounts payable processing from more than 60 sites to a single site. In conjunction with this centralization, Telstra considered using technology to obtain further improvements in productivity, especially in accounts payable.

The prime objective for installing the software was to reduce costs in the accounts payable process.

Neal Rolfe Shared Services Manager Telstra

Centralization, cost reduction

“The prime objective for installing the software was to reduce costs in the accounts payable process. Data keying was seen as a non-value-adding function,” says Neal Rolfe, Shared Services Manager.

After a market study, ReadSoft was chosen to deliver the productivity gains and subsequent cost reductions.

Solution

ReadSoft from Lexmark software was initially installed to process accounts payable payment authorization forms. Telstra handles more than 240,000 accounts payable forms per year, but with the introduction of an additional five or six forms, annual volume will increase to 1.5 million forms.

Telstra also plans to use the software to read index information off other types of documents that require archiving and retrieval.

Gaining multiple advantages

Rolfe identified two main advantages to using ReadSoft’s automated solution: It reduces unit costs in accounts payable processing and it frees staff from the time-consuming keying role. This allows staff expertise to be more effectively used in other areas, such as handling escalated account issues.

It frees up staff from the time-consuming keying role, allowing their expertise to be more effectively used in other areas.

Neal Rolfe Shared Services Manager Telstra

In addition, training costs are reduced because the new system can be learned quickly, as opposed to significant classroom training time needed when the process requires keying data into a mainframe system. The result is lower unit costs, an increase in processing capability and minimal transcription errors.

Results

“The product has met our expectations in that it has proved to be very reliable and—more importantly—possible for non-technical staff to manage,” Rolfe says. “We are able to create form definitions for new or amended forms ourselves, without the need to involve ReadSoft or computer personnel.”

A self-supporting system

One of Telsra’s prime require¬ments when selecting an ICR vendor was to be self-supporting in normal day-to-day activities—amending form definitions or creating new ones.  

“This has certainly been achieved,” Rolfe says.

Also important was to have support for the ReadSoft product, which Rolfe says has been good.

“However, because the software has been performing very well since we went into full production” he says, “little support has been required.”

The product has met our expectations in that it has proved to be very reliable and—more importantly—possible for non-technical staff to manage.

Neal Rolfe Shared Services Manager Telstra

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