AP Sales Support Representative

JOB PURPOSE/MISSION/SUMMARY:

The Lexmark Sales Support Representative (SSR) will be responsible for supporting sales efforts of Lexmark’s field or face to face representatives.  This role will be a key contributor in enabling Territory Sales Managers (TSM’s), (SPM’s) and Distribution Account Managers (DAM’s) to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations and general problem solving.  The role is within Lexmark’s Channel organization which is tasked with supporting sales efforts into the small to medium business segment through business partners, IT resellers, copier dealers and distributors.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Generating product reports
• Creating bid and analyzing the market
• Generating and analyzing consumption report
• Reviewing and recommending products during catalogue reviews
• Editing and creating flyers, presentations and other marketing materials of Territory Sales      Managers (TSMs) for their meetings, trainings and other face to face activities
• Creating product descriptions that will be uploaded in the partner’s site/portal
• Issuing licenses to MPS customers
• Providing pricing
• Facilitating the resolution of technical support issues
• Facilitating Lexmark program/promotion-related requests
• Inventory tracking and analysis
• Order tracking
• Making product recommendations based on customer requirements
• Creating report and doing analysis of the YOY revenue (Territory Planner)
• Updating partners and TSMs of their performance in the monthly/quarterly programs
• Understanding Lexmark order, pricing and supply chain processes so as to provide insight and information to resellers when needed
• Establishing him/herself as a valued asset that Lexmark partners can contact to receive education on Lexmark products, programs, pricing and value proposition
• Engaging appropriate teams and tools necessary to support partners and perform the job function
• Regular reviews and communication with management and sales teams to understand areas of success and concern as Lexmark constantly seeks to improve the level of service offered to its partners
• Managing and tracking of activities

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Partnering*

• Aligning Customers
• Building Relationships
• Communicating Effectively
• Negotiating
• Setting Expectations
• Spanning Boundaries

Insight*

• Analyzing Capacity
• Building a Business Case
• Evaluating Customer Experiences
• Gathering Intelligence
• Identifying Options
• Prioritizing Stakeholder Needs
• Business Context

Solution*

• Articulating Value
• Facilitating Organizational Change
• Formalizing Commitment
• Leveraging Success
• Managing Projects
• Resolving Issues

Effectiveness*

• Accelerating Learning
• Aligning to Sales Processes
• Building Business Skill
• Embracing Diversity
• Executing Plans
• Solving Problems
• Making Ethical Decisions
• Managing Knowledge
• Maximizing Personal Time
• Using Technology