Svcs Customer Ops Support 2
Product & Client Support
Mexico D.F., DF MEX
Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance. Ensures that operational teams and subcontractors have a clear understanding of client requirements . Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction. Has to be in Daimler Santiago Plant.
Rotating schedules. The schedule is Monday thru Friday from 7 am to 16hrs and from 10:00 am to 7:00 pm.
Saturdays from 7:00 a.m. to 2:00 p.m. for the person who during the week had the shift from 10:00 a.m. to 7:00 p.m