“Leaders are the most capable in providing MFPs (including SMFPs), printers and the associated printing solutions and services, regardless of customer location. Providers in the Leaders quadrant offer the most extensive product portfolio relative to their peers, and they have the broad channel capability to deliver the products to customers where they want to procure them. Thus, leaders hold consistently high market share worldwide and are capable of delivering consistent service levels in the regions where Gartner customers are located. Leaders tend to have the deepest global capability and the inventiveness and resources, skills and vision to deliver superior levels of support to existing and future customers globally. Leaders have a proven track record of channeling R&D initiatives into products and solutions that customers need.”


—Gartner, Inc. “Magic Quadrant for MFPs and Printers, Worldwide” by Sharon McNee, Federicao De Silva, Zalak Shah October 24, 2012