Managing actions

Modifying an action

From the MarkVision Messenger Home screen, click Modify next to an action to select it for changes.
Select the portion of the action you want to modify.
Follow the instructions on the screen.
Notes:
- Each choice defaults to the current setting for the selected action.
- You cannot modify an action that is enabled by another user.
- You cannot modify an action that another user has selected.

Deleting an action

From the MarkVision Messenger Home screen, select an action to delete by selecting the check box to the left of the action name.
Click Delete Selected.
The selected action is removed from the actions list.
Notes:
- You cannot delete an action that is enabled by another user.
- You cannot delete an action that another user has selected.

Setting or changing user data

From the MarkVision Messenger Home screen, click Set User Data.
A list of all available devices and current user data is displayed.
Enter the device information in the Data field.
Select the device(s) to associate with this data by:
- Selecting the check boxes to the left of the device names
- Clicking Select All to select all devices
- Clicking Deselect All to remove all device selections
Click Apply to save the changes and refresh the data, or click Done to cancel the changes and return to the MarkVision Messenger Home screen.

Notes:

User-defined data is user-specific and cannot be viewed or altered by another user.
The Data field is limited to 80 characters.

Frequently created actions

Creating an action to generate reports

Action-generated reports are helpful for tracking information. For example, as an account administrator, you can set up an action to generate a report containing billing and delivery information for all ordered supplies.

To create an action to generate event-specific reports:

From the MarkVision Messenger Home screen, click Create New.
Type the action information in the setup screens that follow, and then click Next.
From the Events screen, select Supplies Alerts from the Categories list.
Select events to monitor, and then click > to add them to the Selected Events list.
Click Next to continue.
Select the device(s) to monitor, and then click Next.
Type the command information and keywords in the appropriate boxes.
Click Next, and then complete the remaining steps.

Keeping a log of paper jams

You can create an action to keep a log of device events. For example, you may want to keep a log to determine the average time it takes to clear paper jams.

To set up an action to log paper jams:

From the MarkVision Messenger Home screen, click Create New.
Type the action information in the setup dialogs that follow, and then click the right arrow.
From the Event Type dialog, select Printer Device Status Alerts, and then click the right arrow.
From the Events dialog, choose Supplies Alert from the Categories list.
Select Paper Jam as the event, and then click the right arrow to add it to the Selected Events list.
Click the right arrow to continue.
Select the device(s) to monitor, and then click the right arrow.
Select Execute a Command Line on the MarkVision Server, and then click the right arrow.
Note: Because command lines are run on the MarkVision Server, only the MarkVision administrator may select this option.
Type the name of an executable command in the Command Path box.
Note: Make sure the command accepts the inserted keywords and writes them to the end of a log file.
Select the keywords to appear in the log file, and then click right arrow to add them to the Command Line Parameters field.
Note: Make sure the keywords are inserted in the correct order.
Click the right arrow to continue.
From the Select a filter dialog, select Trigger on Either Active or Clear.
Note: This creates two lines in the log file: the times that paper jams occur and the times they are cleared.
Click the right arrow, and then complete the remaining steps.

Monitoring device paper trays

You can use a filter to narrow the events that trigger an action. For example, if Tray 2 is configured on all the devices for company letterhead, and you want to monitor for Load Paper or Envelope events on Tray 2, a custom filter is necessary. To write a custom filter to monitor specific paper trays:

From the MarkVision Messenger Home screen, click Create New.
Type the action information in the setup dialogs that follow, and then click the right arrow.
From the Event Type dialog, choose Printer Device Status Alerts, and then click the right arrow.
From the Filter Type dialog, choose Custom, and then click the right arrow.
In the text box, enter a script that only executes the command when the parameter is Tray 2.
```
IfThen (EventDataIs("location", "Tray2"))
Distribute
```
Click the right arrow, and then complete the remaining steps.

Ordering supplies

If you have an automated ordering system on your network, set up an action to order supplies for all devices attached to the server. The action invokes the automated ordering system to order toner for the printer.

From the MarkVision Messenger Home screen, click Create New.
Enter the action information in the setup screens that follow, and then click the right arrow.
From the Event Type screen, choose Printer Device Status Alerts, and then click the right arrow.
From the Events screen, choose Supplies Alerts from the Categories: list.
Select Supply Low and Supply Empty, and then click the right arrow to add them to the Selected Events list.
Click Next to continue.
Select the device(s) to monitor, and then click the right arrow.
Select Execute a Command Line on the MarkVision Server, and then click the right arrow.
Enter the path to the automated ordering system program in the Command Path field.
Select the keywords to pass to the automated ordering system, and then click the right arrow to add them to the Command Line Parameters field.
Note: Make sure you insert the keywords in the correct order.
Click the right arrow to continue.
From the Filter Type screen, choose Trigger on Active.
Under the Delay Time option, type 10, and then select Day(s) from the list box.
Click the right arrow, and then complete the remaining steps.