MarkVision is unable to discover a network device or “Device not responding” appears

Check the printer connections

• The power cord is plugged into the printer and a properly grounded electrical outlet.

• Make sure the printer is turned on.

• Make sure other electrical equipment plugged into the outlet is working.

• Make sure the LAN cable is plugged into both the print server and into the LAN.

• Make sure the LAN cable is working properly.

• Turn the printer and the print server off, and then turn them on again.

Make sure the internal print server is properly installed and enabled.

• Print a setup page for the printer. The print server should appear in the list of attachments on the setup page.

• Make sure the TCP/IP on the print server is activated. The protocol must be active for the print server and MVP to work. From the printer control panel, make sure the protocol is active.

• See your print server documentation for instructions.

Make sure the external print server is working

• Make sure the print server lights are on.

• Print a setup page from the print server.

• Refer to the print server documentation for instructions.

Is the SNMP community in MVP the same as the one set in the print server?

• Check the SNMP community name set in MVP.

  1. From the MarkVision Professional Home screen, select Administrative Settings from the All Tasks list.

  2. Click Quick Find.

  3. Verify the community name.

     This is the MVP community name, not the print server community name.

• Check the SNMP community name set in the print server. For more information, refer to the print server documentation.

Is the print server communicating on the network?

1. PING the print server.

2. If the PING works, check the IP address, netmask, and gateway of the print server to make sure they are correct.

3. Turn the printer off, and then PING again to check for duplicate IP addresses.

   If the PING does not work, check the setup page you printed to be sure IP is enabled.

4. If TCP/IP is enabled, check the IP address, netmask, and gateway to be sure they are correct.

5. Make sure bridges and routers are functioning correctly.

6. Make sure all the physical connections among the print server, the printer, and the network are working.

Is the printer enabled for NPA?

Turn the printer and the print server off, and then turn them on again. Turn the printer on first so the print server can determine whether the printer is enabled for Network Protocol Alliance NPA.

Printer information is incorrect

If MVP displays printer or print server information that appears to be incorrect, refresh the printer and print server. Occasionally, the printer may lose contact with MVP because something happens to the printer. For example, if the printer is turned off, the information in MVP is not updated until the printer is turned back on.

Printer icons do not appear

These are possible solutions. Try one or more of the following or contact your system administrator:

Make sure the MarkVision Server is running on the Web server

From the Services control panel, verify that the MarkVision Server is running on the Web server. If it is not running, stop and restart service.

Do the devices need to be rediscovered?

If the service is running, ask the user to repopulate the folder with printers.

1. Make sure the MarkVision Server is running.

2. Remove the devices for which icons did not appear.

3. Rediscover the devices

Printers are missing from folders

Run another device discovery.

“Error resetting device” message appears

MarkVision Professional uses Multicast DNS (mDNS) to check the status of certain devices. When mDNS is disabled on a device, MVP is unable to communicate with it.

Enabling mDNS on a device

1. From the MarkVision Professional Home screen, select TCP/IP from the All Tasks menu.

2. Select devices using the Quick Find or Folders tabs.

   Use Ctrl + click and Shift + click to select multiple devices.

   Note: Password-protected network devices are displayed in red. Enter the device password to gain access to the device.

3. Select the Enable mDNS check box.

4. Click Apply.