Problems with MarkVision Web Client

Why can't I access MarkVision Web Client in Windows Vista?

Change the protection settings for Internet Explorer 7

  1. Click vista start button.

  2. Click Control Panel.

  3. Click Network and Internet.

  4. Select the Security tab, then click Local intranet.

  5. Click the Enable Protected Mode check box to clear it, then click OK.

  6. Click OK to close any Windows dialogs that are open.

  7. Close and then restart Internet Explorer.

  8. Launch MarkVision Web Client.

Why does MarkVision Web Client crash when opened in Internet Explorer 6?

When running the MarkVision Web Client on Internet Explorer 6, opening MarkVision Messenger or a device Web page (by selecting Web Page (Print Server) in the All Tasks list on the MarkVision Home Screen) can cause Internet Explorer 6 to crash. To solve this problem:

  1. From the Internet Explorer menu, select Tools, then select Internet Options.

  2. Click the Advanced tab.

  3. From the Settings list, click Enable third-party browser extensions (requires restart).

  4. Click OK.

  5. Start MarkVision Web Client.

    6. Notes:

    • This problem only occurs if Internet Explorer 6 or earlier is set as the default Web browser.
    • You can also prevent MarkVision Web Client from crashing in Internet Explorer 6 by first opening a new browser window, and then launching MarkVision Web Client.