Through its Diagnostics tools, MVP provides users with the ability to view and/or save various diagnostic reports for supported devices. These reports can aid technical support staff in diagnosing problems with devices.
From the MarkVision Professional Home screen, select one of the following tasks from the All Tasks list:
Menus Page—View and/or save a copy of the menu settings list for a device.
Meters/Counters—View and/or save a copy of the meters and counters data for a device. Examples include scan activity and supply status, among others.
| Note: The Meters/Counters tool provides approximate meter and counter data for a device and should thus not be used for billing or accounting purposes. |
Configuration Page—View and/or save a copy of the configuration settings list for a device. Examples include size sensing settings and energy conservation configuration, among others.
Diagnostics Page—View and/or save a copy of the diagnostic settings list for a device. Examples include page registration and EP setup, among others.
Event Log—View and/or save a copy of critical events for a device. Examples include paper jams and firmware updates, among others.
| Note: Select Summary or Complete to specify the level of detail shown in the Event Log. |
Select devices using the Quick Find or Folders tabs.
Use Ctrl + click and Shift + click to select multiple devices.
| Note: When a device managed by MVP is not supported by a specific task, its name will appear with a black line through it in the Quick Find or Folders tabs. Password-protected network devices are displayed in red. Enter the device password to gain access to the device. |
Click Save to save a copy of any of the above diagnostics reports.
The Meters/Counters report is saved as an XML file; the other reports are saved as HTML files.