IDC MarketScape: Worldwide Contractual Print and Document Services Hardcopy 2018-2019 Vendor Assessment

Another accolade: Lexmark recognised again as a leader in the latest IDC MarketScape for Worldwide Contractual Print and Document Services.1

Report Summary

IT market research and advisory firm IDC MarketScape cites key points of differentiation for Lexmark:

  • Investments in in key technology areas such as analytics, IoT, and big data systems to simplify and drive customer value across all key metrics: service implementation, delivery, support, pricing models, and infrastructure
  • A more predictive service model, with the ability to detect, or in some cases predict, potential equipment problems and provide preemptive action before failure occurs
  • Expansion into cloud-based print services is another important component in Lexmark's overall security strategy

Combined with its expansive portfolio of services, hardware, solutions, and industry expertise, Lexmark is in a strong position to effectively address and manage customer environments and drive real digital transformation.1

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1IDC MarketScape: Worldwide Contractual Print and Document Services Hardcopy 2018-2019 Vendor Assessment

About IDC MarketScape 
The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilises a rigourous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.