Privacy Policy

Your privacy is important to us, Lexmark International South Africa (PTY) Ltd. We recognize your need for appropriate protection and management of any personal information you share with us. To assist you, we provide this Privacy Statement explaining our online information practices and the choices you can make about the way your information may be collected and used.

Personal information collected on our sites and services may be stored and processed in the United States and in France. We may also in accordance with the applicable laws store and process that information in other countries in which we, our affiliates, subsidiaries or agents maintain facilities. By using one of our sites or services, you consent to any such transfer of information outside of your country. We self-certify our adherence to the European Union's and Switzerland’s Safe Harbor Principles with the United States Department of Commerce. More information about the U.S. Department of Commerce Safe Harbor Programs can be found at: http://www.export.gov/safeharbor/.

Sites Covered by this Privacy Statement

This Privacy Statement applies to all countries in Europe Middle East and Africa (“EMEA”) and especially to the Lexmark.com websites in the EMEA countries.

Privacy statements posted at our websites directed at residents of other countries may differ from this statement to reflect local site features and applicable law.

What Information We Collect

This Privacy Statement applies to all personal information collected by or submitted to us (or carefully selected third parties acting on our behalf). "Personal information" is any information relating to an identified or identifiable natural person. You do not need to provide us personal information simply to browse our site.

We collect personal information when:

  • you make purchases of products or services;
  • you register products online;
  • you request support for a product;
  • you request software downloads;
  • you create a user account (login user name and password);
  • you request information or materials (e.g., whitepapers or newsletters);
  • you participate in surveys and evaluations;
  • you participate in promotions, contests or giveaways;
  • you apply for a job or submit your resume;
  • you submit questions or comments to us.

The types of personal information collected may include:

  • your first and last name;
  • your title and your company's name;
  • your home, billing, or other physical address (including street name, name of a city or town, state/province, postal code);
  • your e-mail address;
  • your telephone number;
  • (for job applicants submitting electronic information) your educational background, employment experience, and job interest;
  • any other identifier that permits Lexmark to make physical or online contact with you;
  • any information that we collect online from you and maintain in association with your account, such as your username and your password;
  • any other information that you provide to us when using our web shop or when you are communicating with us.

We may also record the IP address you use to connect to the Internet. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet.

How We Use Your Information

We may use the personal information we collect to operate our websites, to fulfill your requests for information, to register your products, to process your job application, to provide you promotional materials, to allow you to participate in contests and surveys, to provide service and support, and to carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you repeatedly to enter the same information; performing research and analysis aimed at improving our products, services and solutions; and displaying content and advertising that are customized to your interests and preferences in accordance with the applicable law.

We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and support announcements. Some of our services may send periodic member letters that are considered part of the service. We may also contact you to inform you of products or services available from us and our affiliates.

If you have chosen to receive promotional materials from us we may also use (but will not disclose) your personal information to promote and market additional products, services and special offers from us and/or our affiliates that may be of interest to you.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent, please contact us at privacy.be@lexmark.com. We will inform you of the implications of withdrawing consent.

Personal information collected online may be combined with information you provide us in other ways, such as through product registrations, service calls, our “Connect” and “Rewards” programs, or at trade shows.

Cookies

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone browser from a website's computer and is stored on your device. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser permits a website to access only the cookies the website has already sent to you, not the cookies sent to you by other sites. Cookies record information about your online preferences and allow us to tailor the websites to your interests.

Our websites utilize cookies. If you choose to disable cookies in your browser, you may be unable to complete certain activities on our websites. We use multiple third parties to monitor web traffic, statistics, advertisement 'click-through', and other activities on our sites. Where authorized by us, such third parties may use cookies, our web log files, web beacons, and other monitoring technologies to evaluate use of our websites.

We also include web beacons in HTML-formatted e-mail newsletters in order to count how many newsletters (or particular articles, links, etc.) are being accessed.

Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first and third party cookies. Search for "cookies" under your web browser's Help menu for more information on cookie management features available to you.

How We Share Your Information

We keep your personal information confidential. We will not sell, rent or lease your personal information to others. Unless we have your permission, we will not use or share your personal information in ways unrelated to the ones described at the time you provide the data. We engage service providers and suppliers (“agents”) to perform certain functions on our behalf. For example, these agents may deliver products to you, provide product service and support, maintain our information technology systems, and assist us with marketing and communication initiatives. Those agents will be permitted to obtain only the personal information they need to perform the services. They are required to maintain the confidentiality of the information received on our behalf and are prohibited from using it for any other purpose.

Some of our products may be co-branded and offered in conjunction with companies not affiliated with us. If you register these products, both we and the other company may receive the information you provide.

We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on us; (b) comply with requests for information from police or government authorities, (c) protect and defend our rights or property (including the enforcement of our agreements); or (d) act in urgent circumstances to protect the personal safety of our employees or members of the public.

We or our affiliates could merge with or be acquired by another business or their respective assets may be acquired. We will seek appropriate protection for personal information in these types of transactions.

Your Choices

You may choose whether or not to provide us your personal information. The notice we provide to you whenever we collect your personal information will explain the purpose of which the data is being collected and should help you make this choice. If you choose not to provide the personal information we request online, you can still visit most of our web pages, but you may be unable to access certain options, offers, and services that involve our interaction with you. If you choose to have a relationship with us or our affiliates, such as contractual or other business relationships, we will naturally continue to contact you in connection with that business relationship.

We offer you the opportunity to choose whether your personal information is (a) to be disclosed to a non-agent third party or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by you. We will provide you reasonable mechanisms to exercise your choices at the data collection point or by using other methods.

These choices are not applicable to communications from Lexmark primarily for the purpose of administering orders, contracts, support, product safety and security warnings, software updates, or other administrative and transactional notices.

How You Can Keep Your Information Accurate

We strive to keep your personal information accurately recorded. We have implemented technology, management processes, and policies to help maintain data accuracy. We provide individuals with reasonable access to review and correct their personal information.  We will make reasonable efforts to make necessary corrections. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to or making alterations to data we maintain.

Keeping Your Personal Information Secure

We take seriously the trust you place in us. To protect against unauthorized access, misuse, disclosure, or alteration of your personal information, we employ appropriate physical, technical, and administrative measures. Physical security is designed to prevent unauthorized access to database equipment and hard copies of documents. Electronic security measures, such as firewalls, access restrictions, and encryption provide protection from hacking or other unauthorized access. Lexmark limits access to personal information to those persons in our organization, or as our agents, who have a specific business purpose for maintaining and processing personal information and data.

Retention of Your Personal Data

We retain your personal information for as long as reasonably necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you.

Enforcement

We will regularly review our compliance with this Privacy Statement. Please feel free to direct any questions or concerns regarding this statement or our treatment of personal information by contacting us at the link or address indicated below. When we receive written questions and concerns at this address, it is our policy to contact the individual user regarding his or her concerns. We will investigate and attempt to resolve concerns regarding use and disclosure of personal information in accordance with the principles contained in this statement.

Children’s Privacy

We do not knowingly collect information from children under the age of 13 and our websites do not target children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.

Links to Other Sites

Some pages on our websites may contain links to third-party web sites. We do not endorse and has no control over the privacy practices or content of such websites. We recommend you carefully read the privacy policies of each site you visit.

How You Can Contact Us To Access, Review, or Correct Your Data

We make commercially reasonable efforts to keep your files complete, up-to-date, and accurate. If you wish to contact us, access, update, or correct your personal information please contact us at any time or write us to:

by e-mail

privacy.be@lexmark.com

or

to the following postal address

EMEA Privacy Policy Lexmark
Lexmark International Technology Kft.
Lechner Ödön fasor 8.
Millennium Tower III., 2nd floor
1095 Budapest
Hungary

When you contact us please let us know your name, address, any email address you have provided on our website(s) and a description of the circumstances under which you provided the data (for example, to register a product, to receive a newsletter, etc.). We will make reasonable efforts to incorporate as soon as practicable the changes in personal information that we maintain. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to data we maintain.

Consent and Agreement

By using this website, you signify your agreement to the terms and conditions of this Privacy Statement. If you do not agree to these terms and conditions, please do not disclose any personal information to this website.

Changes to this Statement

If we change this statement, we will post the revised statement here, along with the date of revision. If we make significant changes to the statement, we may also post a notice on our home page. Any changes will apply only from date of the revision.

Lexmark, March 2012