Challenge
The aged care provider had an outdated fleet comprised of 131 devices which were in need of digital transformation. The provider went to market to engage with vendors capable of updating its ageing print infrastructure to one with improved performance and modern technology. Some of the specific requirements for its new fleet included:
- MPS capability to monitor usage, consumables, maintenance, and performance across the entire fleet
- Fleet capability to assist with mobile printing and push alert notifications
- Swipe and release capability across the fleet
- Implementing a toner consumption costing model instead of a click-rate model
- Automated paper order service capability
- A strong recycling program for consumables and devices at their end of life
- Implementation of a print release solution
- Assistance capabilities to support clinical staff
- Alignment of the solution with existing IT cloud-based requirements
The requirements were designed to address the issues that the aged care provider was encountering with its existing fleet. The aged care provider’s print was managed from a physical server, which added friction to its operation – something that was unsustainable in such a time-critical environment. With the inefficiency of printing taking place, digital transformation was the best answer to modernise the print infrastructure across the aged care system.
Solution
Lexmark and QPC Group partnered in 2021 to help the aged care provider transform its outdated print infrastructure into a digital print solution for its entire fleet, leveraging Lexmark Cloud Services to implement a Cloud Print Management solution. The new set up will deliver multiple benefits to the end customer, gaining functionality and reliability while saving in cost and time.
Prior to Lexmark and QPC Group’s intervention, the aged care provider utilised tablets (operating on iCare software) as their main digital hub for patient care. However, printing was not always available from these tablets directly through Okta. This meant that nurses would need to use computers to print documents, taking away from time spent with patients. With the fleet and print infrastructure upgrade, nurses and clinical staff are now able to print directly from their tablets through Okta. In addition, QPC Group can now have the ability to better managed the fleet being able to diagnose, remote in, fix and pull live logs, particularly for remote locations this decreases fleet downtime and improve overall customer service.
Ultimately, it was decided that, at its completion, the project would install 84 devices, fully extended to iCare through Okta. The 84 devices would be comprised of 53 Lexmark XC4240 printers and 31 Lexmark A3 devices, a fleet design that aligns with the needs of the end customer. This modern fleet will provide diverse printing power and formats across the wide spectrum of documents that they print on an ongoing basis.
Lexmark and QPC Group have also worked with the aged care provider to redesign the makeup of the contract to better suit their requirements taking a more flexible approach. Rather than relying on a cost per page (click rate) model, QPC Group and Lexmark have designed a toner consumption model for the end-customer. The cost savings of this model are bolstered by the benefits of a Lexmark Cloud Print Management solution, saving vital time and money.
