Challenge
CareSouth had an outdated print infrastructure that was inadequate for handling the high demands of print volume and quality that were required in their day-to-day operations.
The community services organisation sought the assistance of BVP to update its printer fleet to one that best fit their performance and technology needs. BVP was first a provider of videoconference services for CareSouth, also becoming its MPS provider through this request.
The user workforce made up a large portion of the print volume output across the five offices of the organisation in NSW. The previous print access system was inefficient and costly with a manual spreadsheet system. For the IT department this manual process was a burden, costing time and IT resources to manage every new user to arrange access to printing.
The design of the new fleet and ongoing MPS for CareSouth was tailored by BVP and Lexmark to address some of the issues the organisation was facing – most notably the use of a tired and outdated print infrastructure in a scenario of increased demand for its community services.
Solution
Lexmark and BVP partnered in February 2021 to deliver a cloud-based Print Management Solution that offered simple native O365 authentication, that transformed the outdated print infrastructure of CareSouth. The implementation delivered a host of benefits to the client, improving efficiency and time management as well as ease of use. BVP has upheld an ongoing relationship with the community services organisation since 2015, meaning that there was a strong foundation of trust between all parties involved that would facilitate print services transformation.
BVP and Lexmark recommended CareSouth to install a fleet of 12 A4 devices across the five offices. A4 was recommended as the predominant print format, due to the high number of in-house, short-run marketing collateral printed across the organisation. Lexmark and BVP found that A4 met most of the print needs of the client, as only 6% of the organisation’s print volume was comprised of A3 sizes. The result of the fleet rationalisation enabled CareSouth to save a considerable amount of money by not needing to acquire A3 devices with the gain in productivity with higher print speeds. Pantone calibration was another Lexmark feature set that complimented the in house marketing department, offering consistent output across the fleet and leading to highly accurate tones across all colour print outputs. Offering consistent output across the fleet, leading to highly accurate tones across all colour print outputs. A3 size output was still required and allowed BVP to strategically deploy A3 devices based on location and usage requirements. Prior to Lexmark and BVP’s partnership, the community services organisation sported an ageing A3 only fleet, with predominantly large devices scattered across offices. The pre-existing print access system was replaced and is now entirely managed in the cloud.
Results
After a month-long trial of the first Cloud Print Management Solution in the provider’s head office, Lexmark and BVP began deploying the full solution across all sites in March 2021. The solution has extended today over 300 users across the five offices of CareSouth.
