With managed print services (MPS), you can gain visibility and control of your entire document environment. This goes way beyond reducing printing and paper usage. Just as your business is always evolving, managed print services and managed document services continue to evolve to help organisations meet the information challenges of today and tomorrow. Although overall print volumes are down, the widespread use of tablets and smart phones has created additional complexity in the print environment. IT organisations need a strategy to provide access to print from mobile devices without compromising security.
According to analyst firm IDC: “For business users, mobile printing has actually been shown to increase print volume instead of decreasing it. The driver for mobile print is that most business users are now in nontraditional work environments. For example, some business users today don’t have an assigned workspace but instead travel between branches or sites on a corporate campus, or work remotely or on the road.3”
Print management is clearly still important, plus you need to manage ever-increasing amounts of information and data from many different sources.
That’s why smart managed print services optimises and streamlines processes and workflows, along with managing your print fleet.
Managed print services (MPS) are services provided by external parties to optimise and manage an organisation’s print infrastructure and document output.
Lexmark MPS takes a holistic approach to improving the enterprise print architecture. We help you by aligning devices with your business mission and taking care of their day-to-day management with proactive and predictive service to ensure optimal uptime. Once in place, the managed environment becomes a conduit to unify print and digital information for streamlined processes and workflow. You’ll benefit with fewer devices, fewer pages, lower costs and improved knowledge worker productivity.
MPS is closely related to managed document services (MDS) and the terms are sometimes used interchangeably. Typically, “managed document services” carries the broader meaning of referring to both print and electronic documents. However, as MPS has evolved over the years, it also includes electronic information and workflows. This is why MPS and MDS are so closely linked.
We use a proven three-step approach to deploying managed print solutions:
1) Infrastructure optimisation
2) Proactive management
3) Streamlined business processes
The first step is optimising the output infrastructure. Our industry-specific assessments will take your company quickly from discovery to rollout with placement of smart multifunction products (MFPs) in the right places based on the worker and the job at hand. Intuitive icon-driven processes can be initiated right from the MFP touch screen, creating a bridge between necessary hard copy and your core business processes.
The next step is proactive management, which provides visibility, continuity and control of your entire fleet of devices, anywhere in the world. Thanks to usage data and analytics, the need for consumables is automatically detected and the appropriate workflow is started. Our system ensures devices are up and running when and where our customers need them.
Finally, we use analytics, best practises and a combination of output, content and process management technology to create automated workflow solutions that streamline cumbersome paper-dependent processes, resulting in improved access to information, enhanced productivity and the reduction of print.
With Lexmark managed print services, you’ll see tremendous upfront operational savings by having a single-system view that spans your entire organisation—across countries and continents. This approach provides a whole new level of control over support costs and consumables inventory.
With a 95% managed print services contract renewal rate, Lexmark MPS is a leader in planning, deploying and supporting large fleets of devices designed to work the way employees work.