Business Area: Data to Value

Job Summary:

The Process Automation Solutions Manager reports to the manager of the Process Automation Center of Excellence (PA CoE) under the GBS Digital Transformation. 
The Process Automation Solutions Project Manager’s role is to identify, lead and execute the GBS organization’s strategic goal: process automation transformation across the GBS E2E business work streams utilizing Lean and Agile project management methodologies to deliver bottom line quantified results. This includes performing business process assessment, project planning and coordination, process automation technical design facilitation, technical coordination with cross functional teams and sustainment through standard procedures and bot governance.  
In collaboration with the E2E business areas, the Process Automation Solutions Project Manager will take the lead role in the process automation ideation, development of change management plan, designing the bot governance plan and monitoring/reporting automation activities in partnership with Connected Technology for both automation projects in development and operational.  
The Process Automation Solutions Project Manager will be front and center in driving ‘process automation’ as part of culture transformation shift and will be responsible for generating process automation successes and wins across the different GBS business areas by driving collaboration with business process owners through effective process automation transformations.

The Process Automation Solutions Project Manager will apply proven process requirement gathering methodologies, manage cross functional discussions and communications, conduct research and analysis, and apply problem-solving skills to qualify and quantify business automation opportunities and issues. 

The ideal candidate should have:

  • Experience leading projects (technical or non-technical) that requires working with multi-disciplined teams; experience working with world-wide teams preferred.
  • Excellent understanding and application of analytical tools and project management tools. Must have MS Project, Visio and MS Office knowledge and use experience.
  • Experience in gathering and soliciting business/process/customer requirements.
  • Experience in process automation technology and automation development using simple to complex automation platforms.
  • Experience in defining, monitoring, and reporting key metrics.
  • Experience in developing and documenting processes.

Technical Competence:

  • Must speak, read and understand English language fluently.
  • Fundamental project management skills: certification preferred.
  • Strong meeting, brainstorming and workshop facilitation skills.
  • Must have a strong knowledge and understanding of SAP, SAP modules and workflows.
  • Should have teaching, presentation and communication skills.
  • Ability to present and demonstrate complex procedures to diverse groups at various skill levels.
  • Demonstrate ability to apply a systematic approach to problem solving; Lean / Agile project management experience preferred.
  • Demonstrate knowledge on how to document current and future state business/transactional processes.

Education and Experience:

  • Degree in Business Management, Engineering, Computer Science, IT or any equivalent. Master's degree in business administration, or in the field of IT, RPA or Digital Automation or Project Management is a plus.
  • Minimum of 3 years in project management, process analysis, data analysis, continuous and process improvement, operations or related function.
  • Experience with software and/or automation platform development.

You may send your application to