P2P CUSTOMER SERVICE SUPPORT

Business Area: Procure to Record

Job Summary:

This role’s core mandate is to provide End-to-End customer service support from Procurement to Payment issue resolution through corrective, containment & preventive measures. The role will be essential in supporting Lexmark Division i.e. Commercials, Connected Technology & Ventures, Human Resources, Legal Services & Compliance, Finance/Global Business Services, Product Delivery.



Key Roles & Responsibilities:

  • Operational Process Effectiveness
    • Work and Address Emails through Service Now tickets within the given SLA
    • Creates Purchase Requisition & Modify Purchase Requisition, Assist PO Requesters on PR creation and modification
    • Performs Goods receipt on behalf of PO requesters and Assist PO Requesters on creation of goods receipt
    • Performs transfer of ownership and receiving rights requests
    • Performs Purchase Order Closure and Reopening in Ariba
    • Submit Invoices received from PO Requesters
    • Create Early Payment requests and Assist PO Requesters in EPR creation
    • Manages POs
    • Facilitates weekly execution of payment run
  • Business Acumen
    • Assist business on Adhoc activities like Cost Center Closure, WBS Closure, Vendor Deactivation and perform other Adhoc related activities such as process enhancements and testing
    • Manages Accounts Payables Subledger Open Items. Assist and perform blocking requests. Liaise with Lexmark counterparts to resolve and clear open items
    • Assist in Month-end close activities such as Invoice not Received (INR) accruals, support for Flux Analysis report on over 90-days aged Goods receipt/Invoice Receipt (GRIR) and Open Payables with other Functional area like R2R
    • Coordinate procurement to payment issue resolution among Sourcing and Procure-to-Pay teams through corrective, containment & preventive measures
  • Customer/Supplier Relationship Management
    • Investigates and Provide Resolution on Purchase Order, Invoice and Goods Receipt mismatches and Facilitates resolution of R block invoices and Performs Manual Releasing
    • Analyze Goods Receipt/Invoice Receipt Open Item Management; and Proposes resolution and Initiate Clearing of Open Items
    • Investigates and Provide Resolution on Process related issues on Purchase Requisition creation and modification, Goods receipt creation and other Ariba related issues other than system issues that needs Ariba Admin’s intervention
  • Communication Efficiency
    • Assist Customer inquiries related to status of Invoices
    • Collaborates with Customers and Inter-teams
    • Provide meaningful reporting to senior management in a timely and effective manner

Competencies, Skills, Knowledge and Abilities:

  • Technical Skills
    • Tools Proficiency - To possess the required know-how to effectively execute specific responsibilities of the position which includes but is not limited to process steps adherence and knowledge of system tools
    • Business Acumen – The ability to apply process knowledge and understanding of the E2E Process.
  • Customer/Supplier Relationship Management - Issue Management
    • Problem Solving Skills - The ability to assess situations through analytical thinking and resolve issues
    • Critical Judgement - Evaluating ideas and information while referring to objective criteria to reach rational conclusion
  • Customer Service Proficiency Skills
    • Correspondence Skills - Both verbal and written. Email comprehension i.e. able to understand what is asked in the email and provide concise response including anticipating possible additional questions and proactively providing response to those.
    • Customer and Stakeholder Service Orientation – Providing the best service to internal & external customers and stakeholders.
    • Teamwork and Cooperation
  • Personal Leadership
    • Commitment to Continuous Learning – Taking actions to improve personal and professional skills, knowledge and abilities, may require self-directed, self-paced learning or ensuring that he is always at the leading edge of field
    • Initiative / Proactivity – Take independent action or proactively create opportunities to resolve or prevent problems
    • Aptitude for Technology - The ability to apply and improve specialized knowledge, skills, and judgement by assessing and translating information technology into responsive and effective procurement-to-pay solutions.

Skills, Education and Experience:

  • At least 2 years proven working experience in Procurement &/or Accounts Payable fields
  • Obtained college degree on any 4-year course preferably majoring in Accountancy, Management Accounting, Business or Procurement

You may send your application to recruitment@lexmark.com.

Apply Now

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