CASH COLLECTIONS SPECIALIST
Business Area: Order to Cash
Job Purpose/Mission/Summary
Provides operational, analytical and administrative support for order entry/fulfillment, logistics/supply chain, reports and customer claims while adhering to rules, audit requirements and international regulations for each customer/country supported. Maintain efficient, timely and effective communication with both external and internal customers. Ensure accurate entry of all required data for all orders into the ERP system. Resolve all administrative issues that may arise during the order fulfillment process, e.g. Price Discrepancy, Minimum Order Quantity, Minimum Order Value, Obsolete or End of Life parts.
Manage letter of credit (LC) requirements to ensure completeness and accuracy. Analyze and resolve delivery block issues in the order so that orders are dropped to Distribution on time to ensure customer requested delivery date is met. Resolves, collects, and manages current, past due and outstanding invoices for assigned accounts of a given geography. Assignments include the preparation of monthly collections reports and collection activities via email correspondence or calls to customers. Interfaces with sales, sales support, marketing, customer service, service, order management, returns and distribution teams in reconciling accounts.
Competencies, Skills, Knowledge & Abilities:
- Must be knowledgeable on Order to Cash Lifecycle – Order Management, Accounts Receivable, Returns and Warehousing, Taxation;
- Must have working knowledge in Billing, Accounting and Finance;
- Must be able to communicate well with internal and external customers using the English language;
- Must be pro-active, resilient, and flexible to changes;
- Must have keen attention to details;
- Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Spreadsheet software - Microsoft Excel.
Education, Experience & Certifications Basic Requirements:
- Graduate of a Business Administration, Management Accounting and Accounting;
- At least 2 years work experience in customer service and accounts receivable/accounting function;
- Experience in Enterprise Resource Planning i.e. SAP is an advantage;
You may send your application to recruitment@lexmark.com.