Business Area: Onboarding to Resolution - Order Management

Key Roles and Responsibilities:

  • Act as the Operations Lead on core function/shift/geography assigned.
  • Provide consultations to internal or external teams that require the technical or process or E2E expertise.
  • Provide supervisory floor support to operations for any business-related activities & issues. Support the operations manager in all operational aspects of the role.
  • Collaborate with other Operations Leads, project managers, and stakeholders to ensure alignment for business objectives/requirements.
  • Conduct initial investigation and Root Cause Analysis for the resolution of escalations and operational issues.
  • Be the primary escalation contact for the operations managers with the stakeholders, as needed, particularly when there is a large scope and stakeholder management from the operations manager.
  • Identify chronic process and system issues and work with Process Analyst for resolution.
  • Work with Tech Ops, Business Applications Support and IT/EBA for timely and effective issue resolution.
  • Work with Process Analysts for process improvement activities.
  • Support governance activities to ensure process adherence and business controls compliance.
  • Perform quality audits and metrics tracking for current or new process rollouts.
  • Conduct User Acceptance Tests for process changes.

Education, Experience and Certifications Basic Requirements:

  • BA/BS degree in Business Management, Engineering, Computer Science, IT (Information Technology) or equivalent. Master's degree in business administration a plus.
  • A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions.
  • Supervisory experience is preferred.
  • Experience with transactional operations execution to defined service level agreements and quality.
  • Knowledge and experience in finance, business, and economics.
  • The individual will be involved in client/stakeholder interactions.
  • Background with distribution, planning, and order management processes Sound administrative skills.

You may send your application to recruitment@lexmark.com.