Return to base offers you remote product support by both telephone and Internet, as well as a dependable return process in case of product defect. In the event of the need of a repair action, the helpdesk will instruct you to return the defected product at a Lexmark-designated location in your area. You will receive it back usually within seven business days in serviced areas.
Return-to-Base extended guarantees can be purchased during the term of the product guarantee with one, two or three year extensions- for up to four years of coverage from date of product purchase. Following the extended guarantee period, a renewal coverage may be purchased for one year at a time as long as the product is supported by Lexmark. Extended guarantees must be purchased before the previous guarantee expires.