Return to base offers you remote product support by both telephone and Internet, as well as a dependable return process in case of product defect. In the event of the need of a repair action, the helpdesk will instruct you to return the defective product at a Lexmark-designated location in your area. You will receive it back usually within seven business days in serviced areas. This service covers offsite repair or equipment replacement, all parts and labour and the return delivery straight to your door.
Return-to-Base extended guarantees can be purchased during the term of the product guarantee with one, two or three year extensions- for up to four years of coverage from date of product purchase. Following the extended guarantee period, a renewal coverage may be purchased for one year at a time as long as the product is supported by Lexmark. Extended guarantees must be purchased before the previous guarantee expires.