JOB TITLE:

MPS DEPLOYMENT Project coordinator

SERVICE UNIT:

Global Business Services – Order to Resolution

REPORTS TO:

MPS Deployment Project Coordinator Manager

JOB FUNCTION

As part of Lexmark’s Managed Print Services (MPS) organization, the Deployment Project Coordinator (DPC) will work as a member of a team to deploy printers/MFPs and/or take over management of existing devices for new and existing customers.  Projects could range in size from a few hundred devices to thousands.  The DPC will work with various Lexmark departments and external transportation partners to place hardware orders and track/manage deliveries according to the project schedule.  The DPC may also interface with customer personnel and installation technicians to coordinate delivery, installation, returns, and disposal activities and to gather device data, and installation-relation information.  The DPC will own recording and maintaining the data needed to track all devices from shipment through acceptance, for the purposes of inventory reconciliation and to ensure that all installed devices are setup in Lexmark’s asset management system. 

ROLES, RESPONSIBILITIES AND AUTHORITY

• Assist Project Manager (PM) in all phases of Implementation. 
• Manage Siebel Service Requests and exceptions.
• Place orders and monitor orders/shipments to ensure delivery according to project schedule.
• Manage customer return orders as well as pickup & disposal of old devices. Work with Buyback Program with old Lexmark machine as necessary.
• Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues.
• Work with customer personnel/Installation Partner on gathering data for existing assets, confirm deliveries, and other general assistance as directed by PM.
• Track in Siebel detailed order-to-invoice & returns data for all equipment shipped/returned/ disposed, as required invoicing customer, managing inventory, and reporting daily project status. 
• Track and open install partner P.O.’s and check install partners invoices. 
• Proactively support the PM in identifying and reconciling inventory discrepancies.     
• Escalate issues promptly and proactively work with stakeholders to avoid/mitigate future issues. 
• Document all meeting data as appropriate; provide regular status reports to all team members, client, and internal management as directed by the PM.
• Provide accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project (e.g. delivery timeliness)
• Assist in training/supporting new PM’s and PC’s. 

The employee has the authority to perform tasks as per JD.

The employee needs to follow the Quality and environmental policy where applicable.

Employee should observe Lexmark’s policies and the Budapest Employee Handbook (for details see Budapest HR website).

EDUCATION & EXPERIENCE

EXPERIENCE:

• Experience preferred in hardware deployments, order management and logistics

• Demonstrated experience in managing a project scope and resources

EDUCATION:

• Bachelor’s Degree preferred

• Several EU languages besides English + 1 is an advantage.

SKILLS

TECHNICAL COMPETENCE:

• Proficiency with Microsoft Office tools: Excel, Word, PowerPoint.
• Excel skills are particularly important (pivot tables, data reconciliation)
• Experience with SAP and/or Siebel is a plus
• Excellent analytical, data reconciliation and problem solving skills
• Excellent communication skills and customer service skills
• Detail oriented, self-starter

PERSONAL CHARACTERISTICS:

• Detail oriented
• Self-starter
• Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities - flexible
• High levels of natural and intentional organization capabilities

• Strong analytical and reasoning abilities.  Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises.