Order to Cash representative for Italy

All O2C representative for Italy (requires Italian language)

Each O2C Representative is responsible for their own customer portfolio.
Ensures that the proper level of service is provided to the customers & Lexmark teams, in accordance with Lexmark Corporate policies/processes, legal and compliance requirements.
Understands issues through proper root-cause analysis and provide appropriate solutions/alternatives within the time limits. Follow-up to ensure resolution.
Continuously support system and process improvement initiatives, projects.
Create reports - when necessary from SAP/Power BI dashboards or Business Objects.
Applies technical, functional and E2E knowledge to resolve issues.
Assist in external and internal audits, including preparation of supports and materials upon requests.
Based on business requirements – O2C Representative can manage Order to Delivery, Invoice to Cash, or both activities within the O2C organization.

Order to delivery (O2D):

Entering and monitoring customer orders in SAP (including EDI order management).
Support customer master data set-up and change requests.
Monitor, follow-up and communicate daily with customers and internal teams for all Order to Delivery topics (product availability, order block management, shipments, returns/distribution claims, and any other requirements like specific export documents, certificates).
Handle back order situations with diligence.
Builds strong relationship with customers, sales, supply chain teams and other functions for issue resolutions in a timely manner.
Maximizes customer satisfaction level and secure O2D KPIs results.

Invoice to Cash (I2C):

Manages cash collection activities to guarantee payments arrive on time.
Analyzes and sends out regular account statements to the customers.
Monitors, follow-ups and communicates daily with customers and internal teams for all Invoice to Cash topics (invoices, disputes, payments, direct debit activities, factoring and any other requirements).
Proactively support cash flow by maximizing cash receipt for the actual month.
Provide copies of accounting documents (invoices, credit/debit memos), when needed.
Create Fiori billing adjustments (refunds, write-off etc) when applicable.
Analyze AR Delinquency report, identify root causes for outstanding items, take actions to deliver I2C KPIs.
Actively collaborate with customers, credit managers, cash applications, finance and other internal teams for issue resolutions in a timely manner.