Lexmark’s Smart Document Capture for Banking helps banks automate and streamline manual and paper intensive processes to increase employee productivity and provide customers with the service they expect.
With Smart Document Capture, banks are able to facilitate capture and scanning at the point of origination. As a result, documents are digitally indexed and tracked, with extracted data and content seamlessly routed to the bank’s back end systems.
Errors are automatically caught from the beginning of the process and presented to the banker, allowing them to address exceptions before the customer leaves. This level of automation simplifies processing, allows for more time to address customer needs and gives branch employees the opportunity to sell other bank products and services.
Banks want to transform paper-based processes, staff branches with fewer employees and improve the customer experience. By capturing documents in the branch, the moment they’re received, you’ll be able to reduce manual verification and data entry, and make redundancies a thing of the past.
For simple new account openings, a high percentage of accounts can be processed straight through without manual intervention – leaving back-office personnel to only address exceptions. As a result, you’ll complete processes faster, at a lower cost, for a higher level of customer satisfaction.
The painstaking tasks of meeting ever-changing compliance regulations and enforcing standardised processes can reduce efficiencies and lead to expensive fees. Smart Document Capture makes it possible to capture paperwork and data from the branch and incorporate business rules to immediately verify compliance, enabling you to address new regulatory requirements without additional resources or employees.
With content quickly converted from paper to digital, you’ll also be able to enforce increased security, facilitate easy storing and archival, and always have an audit trail to reference when demonstrating compliance.