FAQs Lexmark Rewards

The New Lexmark Rewards Program

Q:  What are the benefits of the new Lexmark Rewards program?

A:  As a member of our exclusive Lexmark Rewards program, you will:

  • Save 15% on all eligible inkjet and laser supplies purchased on Lexmark.com
  • Enjoy free shipping on all eligible supplies purchases over $25
  • Participate in Lexmark’s award-winning Cartridge Collection Program (LCCP). You will continue to send your cartridges back to Lexmark so we can reuse or recycle them to their greatest environmental benefit.

Q:  When does the new Lexmark Rewards program begin?

A:  The new Lexmark Rewards program started on April 1, 2016.  


Q:  What do I need to do to join the new program?

A:  Eligible Toner Rewards customers are already enrolled in the new program. 

  Rewards discounts will be automatically applied to all eligible purchases made through our online store at www.lexmark.com

  To receive the discount, go to www.lexmark.com and sign in using your Toner Rewards user name. 

  If this is your first purchase on Lexmark.com, you may be required to reset your password before earning the Rewards discounts. 

  Each participant will be required to accept the Terms and Conditions of the new program before earning Rewards discounts. 

After accepting the Terms and Conditions, follow the steps below:

Select Sign in/Register button

Step 1

Go to Lexmark.com and Sign in to your new account. 

Select my account in account settings

Step 2

Open your account menu by selecting your name. From here, select My account.

Select Lexmark Rewards within left-hand links

Step 3

Select Lexmark Rewards from the left-hand links, and choose Shop Supplies.

Q:  What are the Terms and Conditions of the new Lexmark Rewards program?

A:  Terms and Conditions for the Lexmark Rewards program are available here.


Q:  What products are included in the new Lexmark Rewards program?

A:  The Lexmark Rewards program includes inkjet, laser and dot matrix supplies. A list of excluded supply products – which includes all Regular supplies for printers that offer Return Program supplies, plus the 105XL cartridge -- may be found here.


Q:  What is the nature of the Lexmark Rewards emails I will receive?

A:  From time to time these emails are sent to remind you that you are a member of the Lexmark Rewards program and are eligible for its benefits


Q:  What if I don’t want to receive Lexmark Rewards reminder emails?

A:  If you no longer wish to receive reminder emails, click “Unsubscribe” at the bottom of the email.


Q:  If I select “Remove Me from the Program” but later decide that I want to join Lexmark Rewards, how do I join the program?

A:  Once you select “Remove Me from The Program,” you are no longer able to sign up for the program.


Q:  I registered for Lexmark Rewards, but now I want to exit the program. How do I cancel my registration?

A:  If you want to cancel your program registration, email lexmarkrewards@lexmark.com.


Q:  I have questions about the new Lexmark Rewards program that are not addressed here. Who do I contact?

A:  For more information, email lexmarkrewards@lexmark.com.

Transitioning from Toner Rewards 

Q:  Why is the Toner Rewards program changing?

A:  The new Lexmark Rewards program will offer even greater discounts and the convenience of buying on Lexmark.com. Now there will be even more great ways to save! Participants in the new program can earn discounts on all eligible supplies – including inkjet, laser and dot matrix – purchased on Lexmark.com.


Q:  How has Lexmark notified Toner Rewards program members that this program is ending?

A:  All members of the Toner Rewards program were notified by email that the Lexmark Toner Rewards program would be discontinued on June 30, 2016. There is also a notification on the My Account page within the Toner Rewards website.


Q:  How do I access my Toner Rewards account? 

A:  Visit www.lexmark.com/Rewards and sign into your personalized account. Your account history, and any unredeemed awards, will be available for you to view.   


Q:  How long will I have access to my Toner Rewards account?

A:  You will have access through June 30, 2016. After that, the account will be closed. Toner Rewards FAQs and Terms and Conditions are available at http://www.lexmarkrewards.com/toner.


Q:  When will Lexmark Toner Rewards stop accepting cartridges for credit?

A:  Cartridges postmarked on or before March 31, 2016 will be eligible for credit. 


Q:  How long do I have to redeem earned rewards?

A:  After receiving an email notification that you have earned a reward, you have until June 30, 2016 to redeem it.


Q:  How can I continue to recycle my laser cartridges?

A:  To maximize your sustainability, we hope you will continue to participate in LCCP – our award-winning free Lexmark Cartridge Collection Program. Keep sending your cartridges back to Lexmark so we can reuse or recycle them to their greatest environmental benefit – it’s a simple way to be a part of the circular economy! Visit www.lexmark.com/recycle for more information on LCCP recycling options.

Transitioning from Smart-Supply

Q:  Why is the Smart-Supply program being replaced with the Lexmark Rewards program?

A:  The new Lexmark Rewards program will offer even greater discounts and the same great convenience of buying on Lexmark.com. Now there will be even more great ways to save! Participants in the new program can earn discounts on all eligible supplies – including inkjet, laser and dot matrix – purchased on Lexmark.com.


Q:  How has Lexmark notified current program members that Smart-Supply is ending?

A:  All members of Smart-Supply were notified by email that the Smart-Supply program would be discontinued on March 31, 2016.


Q:  With Smart-Supply, I received reminder emails from time to time. Will I continue to receive emails as part of Lexmark Rewards?

A:  Yes. From time to time these emails are sent to remind you that you are a member of the Lexmark Rewards program and are eligible for its benefits.


Q:  How can I continue to recycle my cartridges?

A:  To maximize your sustainability, we hope you will continue to participate in LCCP – our award-winning Lexmark Cartridge Collection Program. Keep sending your cartridges back to Lexmark so we can reuse or recycle them to their greatest environmental benefit – it’s a simple way to be a part of the circular economy! Visit www.lexmark.com/recycle for more information on LCCP recycling options.