Lexmark Cloud Fleet Management saves the time and cost of travel while improving the customer experience. It empowers partners to maintain the print infrastructure of their small and medium-size customers from one integrated tool.
The challenges of maintaining the print infrastructure of your small and medium-size customers are considerable. The diversity of their IT environments, unique needs and far-ranging locations add complexity and cost to every encounter.
Lexmark Cloud Fleet Management provides cloud-based device management and configuration.
With our multi-tenant cloud platform, your Lexmark customers’ devices can be managed from anywhere in the world without the need to go onsite. This robust and secure tool helps you improve service delivery, track usage and improve profitability in managed accounts.
To get things started, find out what you’re working with. Lexmark Cloud Fleet Management lets you remotely gather information about each customers’ fleet, including model numbers, firmware versions, device configuration, and current page count.
You’ll also be able to easily discover and automatically configure new devices for remote service--all without leaving your current location.
Today’s printers and MFPs sometimes need software patches and security updates. Manually performing such updates can be time-consuming and expensive.
With Lexmark Cloud Fleet Management, there’s no need to go onsite and touch every machine.
You can easily deploy files and settings, including embedded apps, app and device settings and shortcuts for e-mail and fax for each of your customers’ Lexmark devices without being on location.
Small and medium-size customers often have constrained IT resources. By enabling you to support their Lexmark devices, Lexmark Cloud Fleet Management helps your managed accounts’ IT personnel focus on other issues while letting you improve service delivery, track usage and drive profitability.
Access log files remotely to streamline troubleshooting with your customers before you get onsite, or restart devices remotely. With Lexmark CFM, you can eliminate the downtime, disruptions, delays and frustration of traditional methods of customer support.
Keep your customers’ device users in the know by placing messages on device touchscreen of enrolled devices to notify them about service actions and device status, ultimately reducing repeat support calls for the same issue.
And detailed reporting helps you go beyond basic page counts to compile detailed information about usage patterns, toner consumption and more to drive understanding and assist in consultative sales.