Lexmark’s Optra Edge technology partnered with a national automotive organization, utilizing their existing cameras to capture data on vehicle interactions with their facilities — including arrival times, time spent on site, and wait times. This data was transformed into useful performance metrics. As a result, the organization was able to:
In this case study:
- Monitor interactions between drivers and service teams to optimize team and service bay utilization.
- Enhance productivity and increase sales, leading to a reduction in vehicle attrition.
- Introduce new key performance indicators to better track and improve vehicle interactions and throughput.
Lexmark’s IoT solution helped generate additional annual revenue of $50+ million.
Summary:
Lexmark implemented a solution that provided metrics, boosting this national automotive company's immediate and long-term profits, adding over $50 million in annual revenue. Lexmark's scalable IoT solution allows cost-effective testing of process changes at one site before expansion and is future-proof, enabling extensions to predictive fleet maintenance and parking management.